AcuityMD

Customer Success Manager, Growth

AcuityMD

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $120,000 - $160,000 per year

About the role

  • Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases.
  • Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance.
  • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals.
  • Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term.
  • Identify and illuminate customer success stories and examples of AcuityMD ROI.
  • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
  • Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD.
  • Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD.

Requirements

  • You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry.
  • You’re able to develop close personal relationships with customers and colleagues through empathy and deep curiosity.
  • You have the eagerness to learn and dig deep into technical aspects of the platform.
  • You are a patient and active listener.
  • You’re proactive and self-driven, and bring infectious energy and resiliency.
  • You are an excellent verbal and written communicator (email & PPT).
  • You’re highly organized with ability to multi-task and prioritize different assignments.
  • You are comfortable with change (tooling, processes, etc)
Benefits
  • Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
  • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
  • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
  • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
  • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
  • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
  • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
  • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
empathycuriosityactive listeningproactiveself-drivencommunicationorganizational skillsmulti-taskingprioritizationresiliency