AcuityMD

Product Operations Manager

AcuityMD

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Massachusetts, New York • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Go

About the role

  • Partner with Product Managers to ensure each initiative has clearly defined success criteria and measurable outcomes prior to development.
  • Collaborate with Engineering to ensure accurate instrumentation and reliable collection of product metrics, making data accessible and actionable for the broader Product team.
  • Maintain and evolve product dashboards and reporting mechanisms to track adoption, engagement, and success of our product offerings against defined goals.
  • Analyze and communicate insights from product data, surfacing trends, risks, or opportunities that inform roadmap prioritization and product strategy.
  • Monitor usage and engagement data to identify early warning signals (e.g., low adoption, feature underperformance, or churn risk) and coordinate appropriate follow-up actions with Product Management, Design and Engineering.
  • Foster visibility and consistency in how product work is planned, tracked, and measured.
  • Maintain up-to-date initiative tracking and operational dashboards (e.g., Jira or equivalent tools) that provide leadership and cross-functional teams with clear, accurate information on product progress and target milestones.
  • Enable creation of internal product roadmaps and reporting to give leadership and stakeholders a clear view of plans, status, and outcomes.
  • Facilitate operational readiness and alignment between Product, Design, and Engineering, including adherence to release criteria, and alpha/beta tracking. Assist Product Managers with execution of alpha and beta programs.
  • Support evaluation, implementation, and adoption of tools that inform prioritization, and improve visibility across the Product organization.
  • Partner with Product Marketing, Business Operations and Finance, and Go-to-Market teams to ensure product information is effectively communicated across teams.
  • Coordinate structured reviews of internal and external feedback (e.g., customer input, feature requests, etc) to ensure signals are captured, synthesized, and integrated into prioritization discussions.

Requirements

  • 3-5+ years experience in product operations, product delivery, or product analytics in a B2B SaaS environment.
  • Demonstrated ability to identify and employ systems that improve visibility, accountability, and product delivery effectiveness.
  • Experience with product analytics tools (e.g., Amplitude, Mixpanel) and product management or agile tools (e.g., Jira, Productboard, Aha) to track progress and measure outcomes
  • Comfortable defining and interpreting metrics. Able to connect quantitative data with qualitative insights to inform product decisions.
  • Excellent cross-functional communication skills. Capable of translating information between Product, Engineering, Design, and Go-to-Market audiences.
  • Confident operating in ambiguous, fast-moving environments; able to prioritize effectively, clarify expectations, and escalate when needed.
Benefits
  • Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
  • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
  • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
  • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
  • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
  • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
  • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
  • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product operationsproduct deliveryproduct analyticsmetrics definitiondata analysisroadmap prioritizationoperational readinessalpha/beta trackingvisibility improvementaccountability systems
Soft skills
cross-functional communicationprioritizationclarifying expectationsescalationcollaborationinsight communicationtrend analysisrisk identificationopportunity surfacingadaptability