Customer Resolution Lead Representative

Acuity

Customer Resolution Lead Representative managing order processes and customer inquiries at Acuity Inc. Providing exceptional customer service in a dynamic industrial technology company.

Posted 7/23/2026full-timeAtlanta • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective order management capabilities, ensuring timely communication and resolution of inquiries. Proficient in Microsoft Office tools and possesses the ability to learn new software quickly.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementExcellent Communication SkillsOrganizational SkillsAdvanced English Skills

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Microsoft Office

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Order ManagementProject ManagementCustomer LiaisonTimely ShipmentsProcess Documentation

About the role

Key responsibilities & impact

Support all channel customers with order management
Provide exemplary customer service and resolve inquiries
Manage simple to complex order and project management
Document knowledge and processes for team members
Act as a liaison between customers and internal partners
Facilitate order management processes to ensure timely shipments

Requirements

What you’ll need

Bachelor's degree
Advanced English skills
Customer service experience
Excellent communication and organizational skills
Proficiency with Microsoft Office tools
Technical aptitude to learn new software tools
Ability to work independently and as a team player

Benefits

Comp & perks

Employee wellness programs
Professional development opportunities