IT Support Specialist II

Acuity

IT Support Specialist providing user support and troubleshooting hardware/software issues in a corporate environment. Supporting meeting spaces and networking infrastructure as part of a broader team.

Posted 7/22/2026full-timeFt. Wayne • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 - $86,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing user accounts, and providing AV support in corporate environments. Proficient in network support and security principles, ensuring smooth IT operations and user satisfaction.

Highest-signal resume keywords

Helpdesk Support ExperienceAV Support ExperienceQ-SYS Level 1 CertificationNetworking Protocols KnowledgeCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesNetwork Connectivity TroubleshootingComputer Hardware ManagementSoftware Installation and ConfigurationOperating Systems (Windows, MacOS, Linux)Security Principles KnowledgeUser Account ManagementAV System SupportNetworking Infrastructure Support

Soft Skills

Excellent Communication SkillsStrong Problem-Solving SkillsAnalytical SkillsCustomer Service OrientationTeam Collaboration

Tools & Technologies

Q-SYSAV SystemsNetworking TechnologiesSecurity SoftwareMeeting Space Technology

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft Certifications

Industry Keywords

IT SupportHelpdesk SupportTechnical AssistanceUser SupportNetwork SupportSecurity AuditsCorporate EnvironmentMeeting SpacesTechnical DocumentationOperating Systems

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

An IT Support Specialist provides technical assistance and support to users, troubleshooting hardware and software issues, installing and configuring equipment, and ensuring smooth IT operations.
Responsibilities will also include supporting meeting spaces and supporting networking infrastructure.
Troubleshooting and Problem Solving: Diagnose and resolve hardware and software issues.
Identify the root cause of technical problems and implement solutions.
Document issues and resolutions for future reference.
Hardware and Software Management: Install, configure, and maintain computer hardware and software.
Set up user accounts, permissions, and passwords.
Manage and update software and operating systems.
User Support: Provide technical support to end-users via phone, email, or in-person.
Answer user inquiries and address technical issues promptly.
Train users on new technologies and software.
Network Support: Troubleshoot network connectivity issues.
Monitor network performance and identify potential problems.
Assist with network infrastructure maintenance.
Security: Ensure the security of computer systems and networks.
Install and maintain security software and hardware.
Assist with security audits and assessments.
Support AV (Meeting Spaces): Prepare and support meeting spaces.
Test and confirm functionality of the meeting spaces prior to meetings occurring.
Troubleshoot and implement fixes for hardware and Q-SYS in meeting spaces.
Supporting AV & MTR systems in a contemporary workplace.
Support Networking Infrastructure: Basic network support for users.
Assist networking team with add or changes to network.
Troubleshoot and implement fixes with support of the Networking team.

Requirements

What you’ll need

5+ Years experience in helpdesk support
1+ Year of providing AV Support in a fast-paced corporate executive environment, highly preferred
1+ Year experience supporting Networking preferred
Q-SYS Level 1 Required
Strong knowledge of computer hardware and software
Familiarity with operating systems (Windows, MacOS, Linux)
Experience with Networking protocols and technologies
Knowledge of security principles and best practices
Excellent Communication skills (written and verbal)
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Customer Service Orientation
Associate's or Bachelor's degree in computer science or related field is preferred
Certifications: CompTIA A+ Preferred
Other relevant certifications (CompTIA Network+, Microsoft Certifications, etc) preferred

Benefits

Comp & perks

health care
dental coverage
vision plans
401K benefits
commissions/incentive compensation depending on role