Senior Network Analyst
Acuity
Oracle
Senior Network Analyst
Acuity
full-time
Posted on:
Location Type: Office
Location: Atlanta • 🇺🇸 United States
Visit company websiteSalary
💰 $80,400 - $144,700 per year
Job Level
Senior
Tech Stack
Oracle
About the role
- Presenting yourself in an energetic, optimistic, and confident manner while investigating and promptly resolving system and equipment problems.
- Serving as a primary point of contact for executives, leadership, and associates in the Midtown Atlanta facility, supporting audio/visual equipment, computers, printers, other peripherals, and third-party enterprise systems (Microsoft, Oracle, Adobe, etc.).
- Liaising between the Service Delivery team and other IT groups, including Infrastructure, Security, Database Administrators, and Application Development.
- Collaborating with the Service Delivery Manager and/or Lead Network Analyst to suggest and implement innovative solutions based on business needs.
- Working with internal and external support organizations to resolve network issues.
Requirements
- 4+ years of relevant experience in Desktop Support, Microsoft OS (Windows 10, 11), and Microsoft 365 products required (Mac OS experience is a plus).
- A related two-year degree is required (a four-year degree is preferred).
- Must have advanced troubleshooting skills specific to computer hardware, software, network, and audio/visual equipment.
- Excellent verbal and written communication skills are required.
- The ideal candidate is energetic, optimistic, confident, friendly, and approachable while providing stellar customer service.
- A successful track record working well in a team setting while staying organized and multi-tasking effectively.
- Ability to lift based on business needs (up to 50 lbs).
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Desktop SupportMicrosoft OSWindows 10Windows 11Microsoft 365troubleshootingcomputer hardwaresoftwarenetworkaudio/visual equipment
Soft skills
verbal communicationwritten communicationcustomer serviceteamworkorganizationmulti-taskingenergeticoptimisticconfidentapproachable
Certifications
two-year degreefour-year degree