Acuity

System Control Engineer

Acuity

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $66,500 - $119,000 per year

Job Level

Mid-LevelSenior

Tech Stack

LinuxLuaVoIP

About the role

  • Support the Q-SYS product line, with a focus on installations involving complex control elements
  • Act as the control expert within the AET group, handle escalated support cases directly
  • Provide guidance to integrators and internal staff on control methodologies and best practices
  • Develop customer documentation that outlines practical deployment strategies and troubleshooting methods
  • Serve as the subject matter expert in Lua scripting and programming
  • Maintain a close working relationship with the Software Development group to manage outstanding field reports and track known software bugs
  • Provide on-site support to clients and end-users

Requirements

  • Bachelors or advanced degree in computer science, electrical engineering or similar discipline
  • CTS, CTS-D or similar Avixa technical certification desired
  • 5+ years in the audiovisual and/or IT industries in customer facing roles
  • 3+ years experience in scripting or programming language
  • 3+ years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems
  • 2+ years experience with Atlassian collaborative tools, such as Confluence and Jira
  • Excellent verbal and written communications skills
  • Advanced Crestron, Extron or AMX programming certification required
  • Knowledge of at least one scripting or programming language (LUA a plus)
  • Knowledge of contact/relay/logic controls, serial data types and Ethernet control transports
  • Knowledge of Ethernet networking, AEC, VoIP and POTS telephony a plus
  • Strong troubleshooting and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong understanding of and experience in audiovisual systems design, technical support and troubleshooting
Benefits
  • Health care
  • Dental coverage
  • Vision plans
  • 401K benefits
  • Commissions/incentive compensation depending on role

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Lua scriptingprogrammingtroubleshootingQ-SYS systemsLinux-based AV systemsEthernet networkingcontact/relay/logic controlsserial data typesEthernet control transportsVoIP
Soft skills
communicationproblem-solvingteamworkindependenceguidancesupport
Certifications
CTSCTS-Dadvanced Crestron programming certificationadvanced Extron programming certificationadvanced AMX programming certification