Senior Process Engineer, MS&T
Harrow
System Control Engineer
Acuity
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $66,500 - $119,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxLuaVoIP
About the role
- Support the Q-SYS product line, focusing on installations with complex control elements
- Act as control expert within the AET group and handle escalated support cases
- Provide guidance to integrators and internal staff on control methodologies and best practices
- Develop customer documentation outlining deployment strategies and troubleshooting methods
- Serve as subject matter expert in Lua scripting and programming
- Maintain a working relationship with Software Development group to manage field reports
- Provide on-site support to clients and end-users, focusing on technical issues
Requirements
- Bachelors or advanced degree in computer science, electrical engineering or similar discipline
- 5+ years in the audiovisual and/or IT industries in customer facing roles
- 3+ years experience in scripting or programming language
- 3+ years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems
- 2+ years experience with Atlassian collaborative tools, such as Confluence and Jira
- Advanced Crestron, Extron or AMX programming certification required
- Knowledge of at least one scripting or programming language (LUA a plus)
- Knowledge of contact/relay/logic controls, serial data types and Ethernet control transports
- Knowledge of Ethernet networking, AEC, VoIP and POTS telephony a plus
- Strong troubleshooting and problem-solving skills
Benefits
- Health care
- Dental coverage
- Vision plans
- 401K benefits
- Commissions/incentive compensation depending on role
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Lua scriptingprogrammingtroubleshootingQ-SYSLinux-based AV systemscontact/relay/logic controlsserial data typesEthernet control transportsEthernet networkingVoIP
Soft skills
problem-solvingcustomer supportguidancecommunication
Certifications
Crestron programming certificationExtron programming certificationAMX programming certification
