Senior RHEL Engineer
CACI International Inc
AnsibleFirewallsLinux
Service Development Engineer, QSC Pro Audio
Acuity
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $66,500 - $143,600 per year
Job Level
Mid-LevelSenior
Tech Stack
AssemblyERPOracle
About the role
- Participate in QSC’s product development and sustaining processes
- Represent service and support interests to ensure customer and user experiences meet QSC’s high standards
- Deliver service and support documentation along with training for internal and external teams on how to diagnose and repair hardware issues
- Create, update, and maintain all service materials within the online portals accessed by QSC’s global service partners
- Provide regional support to customers and channel partners to investigate reported field issues
- General phone and email support to customers and partners is an ongoing responsibility
- Contribute to on-going team projects within the Technical Services Group
Requirements
- Bachelor of Science degree in Electronics or Electrical Engineering preferred
- Minimum 5-years’ experience in a service development role
- Experience in a manufacturing setting preferred
- Ability to work independently with minimal supervision
- Must be able to utilize critical thinking and problem-solving skills
- Remains calm under pressure
- Must possess a working knowledge of current and legacy QSC product
- Must possess an understanding of assembly, sub-assembly, and component repair terms and strategies
- Must have a solid grasp of current analog and digital circuitry
- Must have a solid grasp on Class D amp topology
- Must be familiar with Audio Precision (AP or APx) analyzers
- Must have a working knowledge of high-level languages such as Visual Basics or other object-oriented programming tools
- Must be familiar with Oracle or similar ERP
- Must be familiar with Salesforce or similar CRM
- Must possess strong communication and interpersonal skills
- Experience with data repositories like Agile
- Experience with project management tools like Jira or Confluence
- Experience with Microsoft Office (Word, Excel, PowerPoint)
- Experience with ISO-9001:2015
- Bilingual (English / Spanish) is a plus
Benefits
- health care
- dental coverage
- vision plans
- 401K benefits
- commissions/incentive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ElectronicsElectrical Engineeringanalog circuitrydigital circuitryClass D amp topologyVisual BasicsAudio Precision analyzersOracle ERPSalesforce CRMAgile
Soft skills
critical thinkingproblem-solvingcommunicationinterpersonal skillsindependent workcalm under pressure
