• Supports third-party enterprise systems providing first-level support for audio/visual equipment and collaboration spaces
• Points of contact for executives and associates in Midtown Atlanta
• Collaborates with IT groups to resolve network issues
• Suggests and implements innovative solutions based on business needs

Requirements

4+ years of relevant experience in Desktop Support, Microsoft OS (Windows 10, 11), and Microsoft 365 products required (Mac OS experience is a plus)
A related two-year degree is required (a four-year degree is preferred)
Must have advanced troubleshooting skills specific to computer hardware, software, network, and audio/visual equipment
Excellent verbal and written communication skills are required
Ability to lift based on business needs (up to 50 lbs)

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Hard Skills

Desktop Support
Microsoft OS
Windows 10
Windows 11
Microsoft 365
troubleshooting
computer hardware
computer software
network
audio/visual equipment

Soft Skills

verbal communication
written communication
collaboration
problem-solving

Certifications & Qualifications

two-year degree
four-year degree

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