Acuity

Senior Network Analyst

Acuity

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • 🇺🇸 United States

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Salary

💰 $80,400 - $144,700 per year

Job Level

Senior

Tech Stack

Oracle

About the role

  • Presenting yourself in an energetic, optimistic, and confident manner while investigating and promptly resolving system and equipment problems.
  • Serving as a primary point of contact for executives, leadership, and associates in the Midtown Atlanta facility, supporting audio/visual equipment, computers, printers, other peripherals, and third-party enterprise systems (Microsoft, Oracle, Adobe, etc.).
  • Liaising between the Service Delivery team and other IT groups, including Infrastructure, Security, Database Administrators, and Application Development.
  • Collaborating with the Service Delivery Manager and/or Lead Network Analyst to suggest and implement innovative solutions based on business needs.
  • Working with internal and external support organizations to resolve network issues.

Requirements

  • 4+ years of relevant experience in Desktop Support, Microsoft OS (Windows 10, 11), and Microsoft 365 products required (Mac OS experience is a plus).
  • A related two-year degree is required (a four-year degree is preferred).
  • Must have advanced troubleshooting skills specific to computer hardware, software, network, and audio/visual equipment.
  • Excellent verbal and written communication skills are required.
  • The ideal candidate is energetic, optimistic, confident, friendly, and approachable while providing stellar customer service.
  • A successful track record working well in a team setting while staying organized and multi-tasking effectively.
  • Ability to lift based on business needs (up to 50 lbs).
Benefits
  • Reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Desktop SupportMicrosoft OSWindows 10Windows 11Microsoft 365troubleshootingcomputer hardwaresoftwarenetworkaudio/visual equipment
Soft skills
verbal communicationwritten communicationcustomer serviceteamworkorganizationmulti-taskingenergeticoptimisticconfidentapproachable