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HR Associate, Experience Operations Specialist
AcuityHR Associate providing support for employee inquiries and HR processes in a flexible remote work environment. Ensuring exceptional service and resolving associate queries efficiently.
About the role
Key responsibilities & impact- Respond to associate inquiries for HR related matters
- Provide support for associate self-service tools
- Provide accurate information about policies, processes, and programs
- Resolve associate inquiries on a timely basis while delivering exceptional customer service
- Responsible for receiving, addressing, researching, troubleshooting, and escalating questions via the Experience Center
- Answer a broad range of questions regarding benefits, onboarding, employment, compensation, training, policies and procedures
- Resolve associate inquiries or issues by applying standard, administrative procedures and agreed practices
Requirements
What you’ll need- Bachelor Degree
- Human Resources experience
- Microsoft office knowledge
- Advanced English skills (preferred)
- Customer service experience (preferred)
Benefits
Comp & perks- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Human Resources experienceMicrosoft Office
Soft Skills
customer servicecommunicationproblem-solving
Certifications
Bachelor Degree