Senior HR Associate, Experience Operations

Acuity

HR Associate role providing support for HR inquiries and self-service tools at Acuity Inc. Responding to inquiries and resolving issues for associates through various channels.

Posted 6/13/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Respond to associate inquiries for HR related matters
Provide support for associate self-service tools
Resolve associate inquiries on a timely basis
Receive activity through multiple channels such as case management, system notifications, phone calls, and chat service as the first point of contact for HR queries.
Service as a primary point of contact for HR inquiries and requests that cannot be answered and/or completed through direct access.
Answer a broad range of questions regarding benefits, onboarding, employment, compensation, training, policies and procedures.
Resolve associate inquiries or issues by applying standard, administrative procedures and agreed practices.
Recommend action on requests arising from exceptional circumstances.
Escalate non-routine matters/specialized requests to appropriate escalation.

Requirements

What you’ll need

Bachelor Degree
Human Resources experience
Microsoft office knowledge
Advanced English skills (preferred)
Customer service experience (preferred)

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Human Resources experienceMicrosoft Office

Soft Skills

customer servicecommunicationproblem-solving

Certifications

Bachelor Degree