Respond to customer and sales inquiries via phone, email, and case systems
Provide troubleshooting assistance for orders, account statuses, and technical issues related to digital platform
Act as a liaison between cross functional team to improve workflow, and issue resolution
Assist in onboarding new hires in Sales and Customer Service
Support the development and rollout of partner programs and sales campaigns
Ensure seamless integration across platforms like Oracle, Salesforce, CPQ, and D-Tool
Track and analyze sales metrics, support ticket categorization, and dashboard views
Collaborate with IT and digital platform teams to improve system architecture and reporting logic
Deliver or coordinate training on tools, systems, and reporting
Organize and manage legal agreements for dealers, distributors, and managed service providers (MSPs)
Work with Legal Department to update agreement templates
Organize discussions and meetings between regional sales and Legal Department to conclude agreements for roll-out
Manage backlog and order flow by tracking daily reports, resolving allocation issues, and coordinating with Customer Care, Logistics, and Planning to ensure smooth order processing.

Requirements

A.A. degree in Business Management or equivalent work experience in Customer Service or Sales Organization
A minimum of five (5) years work experience in Sales Enablement role in a Customer Service or Sales organization
A minimum of two (2) years of work experience in project management
A minimum of two (2) years of work experience in CRM tools, preferrable SFDC
Process oriented and proficiencies in collaboration and communication cross-functional team members
Strong project and time management skills
Excellent verbal and written communication skills
Ability to develop policies, processes and work instructions
Good problem solving skills and resourcefulness to resolve issues
Advanced skills in Excel and report generation
Advanced knowledge and ability to work with digital platforms, like Microsoft 365 Suite, Smartsheet, Agile, PowerBI.

Benefits

📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementsales enablementCRM toolsExcelreport generationdigital platformsMicrosoft 365 SuiteSmartsheetAgilePowerBI

Soft Skills

collaborationcommunicationproject managementtime managementproblem solvingresourcefulnessverbal communicationwritten communicationpolicy developmentprocess development