Process Engineer III
Gray
Systems Control Engineer, Advanced Support Team
Acuity
full-time
Posted on:
Location Type: Office
Location: Atlanta • 🇺🇸 United States
Visit company websiteSalary
💰 $66,500 - $119,000 per year
Job Level
Mid-LevelSenior
Tech Stack
LinuxLuaVoIP
About the role
- Support the Q-SYS product line, focusing on installations involving complex control elements
- Handle escalated support cases directly and provide guidance to integrators and internal staff
- Develop customer documentation outlining practical deployment strategies and troubleshooting methods
- Serve as subject matter expert in Lua scripting and programming
- Manage outstanding field reports and track known software bugs to improve product reliability
Requirements
- Bachelors or advanced degree in computer science, electrical engineering or similar discipline
- CTS, CTS-D or similar Avixa technical certification desired
- 5+ years in the audiovisual and/or IT industries in customer facing roles
- 3+ years experience in scripting or programming language
- 3+ years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems
- 2+ years experience with Atlassian collaborative tools, such as Confluence and Jira
- Excellent verbal and written communications skills
- Advanced Crestron, Extron or AMX programming certification required
- Knowledge of at least one scripting or programming language (LUA a plus)
- Knowledge of contact/relay/logic controls, serial data types and Ethernet control transports
- Knowledge of Ethernet networking, AEC, VoIP and POTS telephony a plus
- Strong troubleshooting and problem-solving skills
- Ability to work independently and as part of a team
- Strong understanding of and experience in audiovisual systems design, technical support and troubleshooting QSC.
Benefits
- health care
- dental coverage
- vision plans
- 401K benefits
- commissions/incentive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Lua scriptingprogrammingtroubleshootingQ-SYSLinux-based AV systemsEthernet networkingcontact/relay/logic controlsserial data typesEthernet control transportsVoIP
Soft skills
verbal communicationwritten communicationtroubleshootingproblem-solvingindependent workteam collaboration
Certifications
Bachelors degreeadvanced degreeCTSCTS-Dadvanced Crestron programming certification
