Customer Care Specialist I

Acuity International

Customer Care Specialist providing exceptional customer support and administrative assistance for medical examinations. Coordinating with team members and network providers in a remote capacity.

Posted 6/23/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Provide administrative support and exceptional customer service to all Acuity team members on a medical exam or drug screening program within the Occupational Health Services business unit
Coordinate with examinees and network providers to schedule employment-related examinations
Follow different protocols for each program
Adheres to program specific protocols, processes, and policies
Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client
Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process
Contact examinees and facilities to schedule requested examinations
Contact providers regarding missing or incomplete examination results
File, scan, and retrieve exam results to include laboratory, medical, and final determinations
Consistently provides professional and gracious customer service
Processes inbound and outbound phone calls, faxes, email, and mail
Handle routine customer inquiries and assess call escalation; redirect calls as needed to the appropriate manager
Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines
Handles all medical and drug screen results compliant to HIPAA standard practices
Other duties as assigned
May participate in interdepartmental project groups or task forces
May assist other departments with routine administrative duties
Performs duties in a safe manner; follows the corporate safety policy
Participates and supports safety meetings, training, and goals
Ensures safe operating conditions within area of responsibility
Encourages co-workers to work safely
Identifies “close calls” and/or safety concerns to supervisory personnel
Maintains a clean and orderly work area
Assists in active implementation of company initiatives to ensure compliance with OSHA VPP, ISO, JCAHO, AAAHC, and other mandated regulations/standards
May serve on the OSHA VPP, Safety, and Wellness Committees

Requirements

What you’ll need

High School Diploma or equivalent
Customer service experience
Able to work a flexible schedule to accommodate work requirements
Computer proficiency in MS Office Suite Apps, Adobe Acrobat, database software, etc. with the ability to toggle between multiple platforms
High level of organization and detail oriented
Dependability
Good written and oral communication skills
Must be able to pass a background check and drug screen.
1 year of office experience (preferred)
Experience with medical terminology (preferred)
Call Center Experience (preferred)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicemedical terminologyoffice experienceadministrative supportschedulingbillingdata processingcall handlingrecord keepingprotocol adherence

Soft Skills

organizationattention to detaildependabilitycommunicationflexibilityprofessionalismcustomer service orientationteam collaborationproblem-solvingsafety awareness

Certifications

High School Diplomabackground checkdrug screen