Acuity International

Patient Intake Manager

Acuity International

full-time

Posted on:

Location Type: Office

Location: Kwajalein • Marshall Islands

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Job Level

Mid-LevelSenior

About the role

  • Manage and supervise the intake team and processes, as well as complete performance evaluations.
  • Provide guidance and support to staff to ensure high levels of customer service and adherence to protocols.
  • Develop, implement, and continuously improve patient intake procedures to enhance efficiency and patient satisfaction.
  • Monitor and analyze intake processes to identify and address areas for improvement.
  • Oversee patient registration, including verifying insurance information, collecting demographic details, and ensuring accuracy in patient records.
  • Address patient inquiries, concerns, and complaints promptly and professionally.
  • Ensure that all intake processes comply with healthcare regulations, including HIPAA and other relevant laws.
  • Maintain and update patient records accurately, ensuring confidentiality and security of information.
  • Collaborate with other departments such as billing, clinical, and administrative teams to facilitate seamless patient flow and information exchange.
  • Coordinate with healthcare providers to ensure that patient appointments, referrals, and follow-ups are managed effectively.
  • Prepare and analyze reports on patient intake metrics, such as wait times, patient volume, and staff performance.
  • Utilize data to make informed decisions and drive process improvements.
  • Keep staff updated on changes in regulations, procedures, and technology.

Requirements

  • Bachelor’s degree in healthcare administration, business management, or a related field preferred; relevant certifications (e.g., Certified Healthcare Access Manager) are a plus.
  • Proven experience in an administrative role, with a strong understanding of patient intake processes.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in healthcare management software and electronic health records (EHR) systems.
  • Strong organizational and problem-solving abilities.
  • Knowledge of healthcare regulations and standards, including HIPAA compliance.
  • Must have a valid, current U.S. Driver’s License.
  • Must have Basic Life Support/CPR certifications.
  • Must have a current U.S. Passport.
  • Shall be proficient in the ability to speak, write, and communicate in English.
  • Requires a favorably adjudicated CNACI investigation conducted by the Department of Defense.
  • Must sign an International Assignment Agreement (IAA) and is bound to the terms and conditions of the IAA.
Benefits
  • Acuity International is an equal opportunity/affirmative action employer.
  • All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
patient intake proceduresperformance evaluationsdata analysispatient registrationinsurance verificationreport preparationprocess improvementhealthcare managementelectronic health records (EHR)problem-solving
Soft skills
leadershipcommunicationinterpersonal skillsorganizational skillscustomer serviceguidance and supportcollaborationconfidentialityadaptabilityprofessionalism
Certifications
Bachelor’s degree in healthcare administrationCertified Healthcare Access ManagerBasic Life Support/CPRU.S. Driver’s LicenseU.S. Passport