Acuity Insights

IT Support

• Empower customers through every answer, insight, and interaction.
• Resolve complex issues across workflows, data, reporting, and system configuration, prioritizing depth and quality over volume.
• Troubleshoot thoughtfully, applying judgment about when to resolve independently and when to collaborate.
• Take ownership of your product learning and skill development through hands-on problem-solving.
• Identify patterns in customer needs and share insights that inform documentation, support practices, and continuous improvement.

Bilingual Technical Customer Support Representative