Implementation Manager
Acuity, Inc.
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training.
- Manage multiple projects, ensuring seamless communication and adherence to timelines.
- Maintain consistent communication with leadership, project teams, and clients.
- Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence.
- Develop structured project plans to expedite clients’ time to value and establish trust.
- Mentor clients on business process optimization and change management, ensuring successful adoption of our solutions.
- Collaborate across the organization to address client concerns and meet project deadlines.
- Present to senior leadership, including C-level executives, HR, legal and IT teams.
Requirements
- At least 5 years of software implementation experience
- Experience implementing HR SaaS is a plus
- Proven ability to drive organizational change and enhance internal/external processes
- Demonstrated track-record of exceptional communication across all levels and functions of an organization
- Self-starter with the ability to work independently
- Exceptional oral and written communication, including facilitating training and leading executive meetings
- Strong organizational, prioritization, and analytical abilities
- Quick learner, ready to master new systems and processes
- Able to work effectively across various organizational levels
- Track record of enhancing client satisfaction through engagement and communication
- Capable of managing multiple enterprise-level clients in dynamic environments
- Experienced in working with engineering, product, and customer support teams