activpayroll

Payroll Administrator

activpayroll

full-time

Posted on:

Location Type: Hybrid

Location: Claremont • South Africa

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Tech Stack

Cloud

About the role

  • Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
  • Processing end-to-end South African payrolls of various headcounts and pay complexity
  • Processing statutory deductions (PAYE, UIF, WCA, etc)
  • Liaise with Finance regarding third party payment concerns
  • Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
  • Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
  • Preparing monthly governance reports by country
  • Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
  • Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
  • Making sure that any risks to service delivery are communicated quickly and realistically to the client and to the appropriate managers, and being innovative and agile in bringing solutions or mitigations to the table
  • Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels

Requirements

  • Matric or equivalent
  • Tertiary studies in business administration, finance, or accounting would be advantageous
  • Accsys/PeopleWare(Nutun), Sage VIP Premier / Business Cloud software experience advantageous but full training will be provided
  • Working knowledge of relevant legal regulations would be advantageous (BCEA, Tax Act and COIDA)
  • 3+ years experience in South African payroll processing
  • A genuine commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
  • An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
  • Really good skills with databases, systems and software packages, especially Microsoft Excel
  • A proactive approach to customer management, making sure that customers are fully updated and never in any doubt as to how their service is being delivered
  • An honest and authentic communication style, able to face into both positive and difficult conversations
  • A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
payroll processingstatutory deductionscustomer serviceattention to detaildatabase managementMicrosoft Excelreport preparationrisk communicationtroubleshootinggovernance reporting
Soft Skills
proactive customer managementauthentic communicationteam playerproblem-solvinginnovationagilitycommitment to serviceperformance reviewcollaborationcustomer relationship management
Certifications
Matricbusiness administrationfinanceaccounting