Senior Marketing Manager
PERFORM: The Unsexy Truth about (Startup) Success
Payroll Coordinator
activpayroll
full-time
Posted on:
Origin: • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
- Work closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
- Host and chair regular governance calls with customers to track progress, review performance and identify opportunities for improvement
- Prepare monthly governance reports by country
- Ensure payroll manuals are relevant and updated regularly to reflect current processes
- Prepare payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answer queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through internal channels
- Work as part of the global team based in the Dubai office; report to the EMEA Payroll Delivery Manager
Requirements
- Experience in a customer service / finance administration environment
- Payroll or bookkeeping experience would be advantageous
- Self-motivated with a passion for great service delivery
- A genuine commitment to delivering the highest standards of customer service
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
- Really good skills with databases, systems and software packages, especially Microsoft Excel
- An honest and authentic communication style, able to face into both positive and difficult conversations
- A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
