Revenue Operations

• Partner with Customer Success, Technical Support, and Implementation leaders to analyze the full post-sale customer journey, identifying trends, risks, and opportunities for improvement.
• Develop and maintain reporting on key customer metrics, including renewals, expansion signals, retention, CSAT/NPS, and engagement trends.
• Collaborate with the Business Insights team to ensure reporting accuracy and alignment across systems and metrics.
• Partner with the Business Systems team to drive process improvements and optimize workflows related to renewals, customer health tracking, and lifecycle management.
• Conduct deep-dive analyses to uncover insights that drive higher retention and expansion rates, improve forecasting accuracy, and support strategic planning.
• Help design and implement scalable post-sale processes that improve coordination across Customer Success, Support, and Implementation teams.
• Act as a trusted advisor to cross-functional partners, translating data into clear, business-focused insights.

Senior Revenue Operations Analyst, Customer Success

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Revenue Operations Analyst