Partner with the Agency's business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case
Work with the Agency's project teams to develop user stories, functional/technical specifications and acceptance criteria
Evaluate and recommend suitable technology while aligning with the Organization's technology directions (cloud-based, enterprise architecture, modernization of legacy systems, adoption of SG Tech Stack)
Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in Outsourced, Co-Sourced or In-house development environments
Ensure system or product readiness for smooth deployment, adoption and operations
Analyse impact of requested changes and propose improvements; work with support team for Operations & Maintenance
Assist the CIO to identify new opportunities for the Agency’s digital transformation
Requirements
Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related subject area with minimum 3 years of relevant experience
Minimum 3 years relevant experience in IT business analysis, application solutioning design and testing
Participated in at least one full software or product development cycle, preferably using Agile Methodology
Strong analytical, conceptualisation and problem-solving skills
Good communication skills with the ability to pitch ideas and influence
A driven and motivated personality with an inquisitive mind
Ability to learn and apply
Business Analysis certification, e.g. Certified Business Analysis Professional (CBAP)
Past development or consulting experience
Knowledge or experience in implementing projects in AWS
Experience in at least one of: Agile Methodologies, Cloud, Internet and Mobile Technologies, Customer Relationship Management, Data Analytics, Service Design