Director, Caregiver Time & Attendance Operations
Help at Home
Customer Service Representative
Activate Care
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Make high-volume outbound calls to CareSource members to complete Health Needs Assessments (HNAs).
- Guide members through structured questions about their health and well-being.
- Listen actively, provide clear explanations, and build trust with members during calls.
- Document all responses accurately and efficiently in designated systems.
- Meet daily and weekly performance goals for call volume and assessment completion.
- Maintain confidentiality and comply with HIPAA and company privacy standards.
- Escalate urgent member concerns to supervisors or clinical teams when needed.
- Collaborate with team members and supervisors to improve call quality and completion rates.
- Maintain effective communication and a constructive work environment with team members.
- Comply with organizational policies, privacy regulations, and documentation standards.
- Other duties as assigned.
Requirements
- High school diploma or equivalent required; college coursework preferred.
- Minimum of 1–2 years of experience in customer service, call center, healthcare support, or related field.
- Strong verbal communication and active listening skills.
- Typing proficiency (40+ WPM preferred) and comfort navigating multiple systems/screens.
- Proficiency in Microsoft Office or Google Suite; experience with CRM, call center, or healthcare systems highly desired.
- High-speed internet and a private, distraction-free workspace for remote work.
- Ability to stay positive and motivated in a fast-paced, performance-driven environment.
- Ability to conduct independent assessments and escalate concerns appropriately.
- Strong organizational, communication, and interpersonal skills.
- Comfortable with technology and remote collaboration platforms.
- Bilingual in English and an additional language (nice to have).
- Applicants must live in NEVADA to be considered.
- The Company will not sponsor applicants for work visas at this time.
