Partner Success Manager

Actionstep

Partner Success Manager managing UK implementation partners for Actionstep’s cloud-based legal practice management SaaS. Driving certification, delivery quality, customer satisfaction, and partner growth.

Posted 8/22/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £65,000 - £75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner management and customer success within the B2B SaaS environment, focusing on certification compliance, performance metrics, and stakeholder engagement. Proficient in utilizing partnership tools and frameworks to enhance partner enablement and drive mutual success.

Highest-signal resume keywords

Partner ManagementCustomer SuccessPerformance MetricsStakeholder EngagementSaaS Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partner Relationship ManagementPerformance Metrics AnalysisCertification ComplianceSoftware Implementation MethodologiesCommercial Awareness

Soft Skills

Strong CommunicationPresentation SkillsStakeholder ManagementCollaboration Across TeamsAdaptability in Fast-Paced Environments

Tools & Technologies

PlanhatLearnUponSalesforce PRMAsanaZendeskFreshdesk

Industry Keywords

B2B SaaSLegalTechProfessional Services AutomationLaw Firm OperationsClient Accounting

About the role

Key responsibilities & impact

Manage the day-to-day relationship with a portfolio of key UK partners, focusing on quality, certification compliance, growth, and customer satisfaction
Run regular operating rhythms with partners, including touchpoints, check-ins, and reviews
Maintain partner scorecards tracking certification compliance, on-time implementation delivery, customer CSAT/NPS, and partner health and risk indicators
Identify at-risk partners and work with the UK Partner Director and SMEs on intervention and escalation plans
Support onboarding of new UK partners and develop mutual success plans
Collaborate with Partner Enablement, Partner Project Operations, and Customer Success to ensure seamless hand-offs and aligned client outcomes
Improve partner enablement, training, and certification paths with Services and Enablement teams
Identify and nurture advocacy partners for case studies, speaking opportunities, co-marketing, and references
Share partner and delivery feedback with partner and services teams
Report regularly on partner delivery performance, risks, and opportunities to the UK Partner Director and Partner Enablement
Own KPIs including consulting partner retention and growth, certification compliance, CSAT/NPS, and partner health score
Report to the Global Manager of Partner Success while working closely with the UK Partner Director and global partner functions

Requirements

What you’ll need

4–6 years in partner/account management, customer success, or professional services delivery in a B2B SaaS company
Experience managing partner or client relationships directly, ideally in a delivery or implementation context
Experience working within a partner success, channel, or professional services function
Comfortable using scorecards, performance metrics, and delivery frameworks to manage third-party partners or service providers
Good commercial awareness, with an understanding of partner-sourced or influenced revenue
Strong communication, presentation, and stakeholder-management skills
Comfort working across teams and time zones in a fast-paced, changing environment
Technical aptitude and ability to speak credibly about software implementation methodologies
Based in the UK with the right to work in the UK, and willing to travel within the UK and occasionally internationally as needed
Previous experience managing systems integrators, consulting partners, or implementation partners in the SaaS industry (strongly preferred)
Direct experience in the legal tech (LegalTech) or professional services automation space (strongly preferred)
Familiarity with law firm operations, client accounting, or legal practice management workflows (strongly preferred)
Hands-on experience with partnership tools such as Planhat, LearnUpon, Salesforce PRM, or similar (strongly preferred)
Experience with tools like Asana and support platforms (Zendesk, Freshdesk) (strongly preferred)

Benefits

Comp & perks

Flexible, remote-first working
Unlimited leave
Optional London offices in WeWork
Pension contributions
Private medical insurance
Dental insurance
Life insurance