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Customer Relationship Manager – Infrastructure and Cloud
ActioNet, Inc.Customer Requirements Manager for Government IT infrastructure services. Engaging with customers and providing cloud and infrastructure solutions across their enterprise needs.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
cloud onboardinginfrastructure solutionsmigration plansoperating systems migrationinfrastructure lifecycleAWSAzure
Soft Skills
customer engagementservice delivery managementteam collaborationcommunicationrelationship management
Tools & Technologies
ServiceNow
Industry Keywords
customer requirementsoperational coordinationbusiness and technical requirements
Tech Stack
Tools & technologiesAWSAzureCloudServiceNow
About the role
Key responsibilities & impact- Serve as the primary point of contact for assigned customers and partner organizations
- Develop and maintain strong customer relationships
- Translate customer requirements into infrastructure solutions
- Conduct recurring meetings with assigned branch leadership
- Support customers in Hardware and Operating Systems migration plans
- Coordinate the full lifecycle of infrastructure requests
- Manage ServiceNow requests and change activities
- Oversee delivery activities including cloud onboarding
Requirements
What you’ll need- Strong customer engagement skills
- Service delivery management capabilities
- Cloud awareness and operational coordination experience
- Ability to gather, document, validate, and prioritize business and technical requirements
- Experience managing customer expectations and communications
- Familiarity with infrastructure lifecycle initiatives
- Understanding of AWS and Azure cloud platforms
- Team collaboration skills
- Ability to develop migration and modernization plans for IT systems
Benefits
Comp & perks- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance