Customer Relationship Manager – Infrastructure and Cloud

ActioNet, Inc.

Customer Requirements Manager for Government IT infrastructure services. Engaging with customers and providing cloud and infrastructure solutions across their enterprise needs.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudServiceNow

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned customers and partner organizations
Develop and maintain strong customer relationships
Translate customer requirements into infrastructure solutions
Conduct recurring meetings with assigned branch leadership
Support customers in Hardware and Operating Systems migration plans
Coordinate the full lifecycle of infrastructure requests
Manage ServiceNow requests and change activities
Oversee delivery activities including cloud onboarding

Requirements

What you’ll need

Strong customer engagement skills
Service delivery management capabilities
Cloud awareness and operational coordination experience
Ability to gather, document, validate, and prioritize business and technical requirements
Experience managing customer expectations and communications
Familiarity with infrastructure lifecycle initiatives
Understanding of AWS and Azure cloud platforms
Team collaboration skills
Ability to develop migration and modernization plans for IT systems

Benefits

Comp & perks

Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud onboardinginfrastructure solutionsmigration plansoperating systems migrationinfrastructure lifecycleAWSAzure

Soft Skills

customer engagementservice delivery managementteam collaborationcommunicationrelationship management