Technical Support Engineer, Tier I

Action1

Technical Support Engineer addressing customer inquiries and troubleshooting issues for Action1's endpoint management platform, ensuring full product functionality and enhancing support processes.

Posted 5/26/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

Microsoft WindowsPowerShellmacOSLinuxActive DirectoryGroup Policypatch managementendpoint managementWindows ServerIT security principles

Soft Skills

communicationproblem-solvingcustomer servicemotivation to learntechnical support

Tools & Technologies

Windows Event Viewersoftware deploymentconfiguration management

Industry Keywords

technical supporttroubleshootingcustomer inquiriesknowledge basesoftware installationpatching issues

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Provide timely, efficient technical support with prompt responses to customer inquiries.
Troubleshoot and resolve customer issues via phone and other communication channels.
Follow up with customers post-troubleshooting to ensure full product functionality.
Build and maintain an internal knowledge base with useful guides and solutions.
Continuously refine and enhance the customer support process for better efficiency.
Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Requirements

What you’ll need

Have a foundational understanding of Microsoft Windows operating systems
Show interest in troubleshooting software and resolving patching issues
Have basic exposure to PowerShell (e.g., reading or running simple scripts)
Be familiar with macOS and/or Linux environments
Understand basic software installation processes (installers, setup steps, configurations)
Have experience in customer service, helpdesk, or IT support roles
Demonstrate strong communication and problem-solving skills
Be motivated to learn and grow within a technical support role
Introductory knowledge of Active Directory or Group Policy
Exposure to patch management or endpoint management tools would be a plus
Basic familiarity with system logs or tools like Windows Event Viewer would be a plus
Exposure to Windows Server environments would be a plus
Basic understanding of IT security principles would be a plus
Ability to identify and troubleshoot failed patch installations would be a plus
Familiarity with software deployment and configuration using install switches would be a plus
Ability to review and interpret logs and event data would be a plus.

Benefits

Comp & perks

Engaging challenges and opportunities to solve real-world problems.
Continuous professional growth and learning with cutting-edge technologies.
A stable income, flexible working hours, and opportunities for advancement.
A supportive and collaborative team of skilled professionals.
A remote-first culture, offering flexibility and work-life balance.