Action1

Technical Support Engineer

Action1

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Linux

About the role

  • **Key responsibilities:**
  • - Provide timely, efficient technical support with prompt responses to customer inquiries.
  • - Troubleshoot and resolve customer issues via phone and other communication channels.
  • - Follow up with customers post-troubleshooting to ensure full product functionality.
  • - Collaborate with the engineering team to address complex technical challenges.
  • - Work closely with the product team, incorporating customer feedback into product improvements.
  • - Build and maintain an internal knowledge base with useful guides and solutions.
  • - Continuously refine and enhance the customer support process for better efficiency.
  • - Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
  • - Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Requirements

  • **An ideal candidate will:**
  • - Have strong expertise in Microsoft Windows operating systems.
  • - Ability to identify and troubleshoot failed patch installations.
  • - Be familiar with PowerShell scripting and able to understand basic scripts.
  • - Proficiency in Mac OS and/or Linux platforms.
  • - Demonstrate knowledge of software deployment and configuration using install switches.
  • - Be skilled in reading, writing, modifying, and backing up the Windows registry.
  • - Have previous experience in technical support or customer service roles.
  • - Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
  • - Have solid experience troubleshooting software issues across various environments.
  • **Would be a plus:**
  • - Experience with patch management solutions.
  • - Ability to analyze and interpret logs and event data.
  • - Knowledge of Windows Group Policy configuration and management.
  • - Familiarity with Windows servers and server management.
  • - A basic understanding of the Windows Security model and related protocols.
Benefits
  • **What we offer:**
  • - Engaging challenges and opportunities to solve real-world problems.
  • - Continuous professional growth and learning with cutting-edge technologies.
  • - A stable income, flexible working hours, and opportunities for advancement.
  • - A supportive and collaborative team of skilled professionals.
  • - A remote-first culture, offering flexibility and work-life balance.
  • **Join Action1 and be a driving force behind our success!**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft WindowsPowerShell scriptingMac OSLinuxsoftware deploymentWindows registrypatch managementlog analysisWindows Group PolicyWindows Security model
Soft skills
problem-solvingcommunicationcustomer servicecollaborationefficiency improvement