Store Support Operations Specialist

Action

Store Support Operations Specialist managing and overseeing service requests and incidents in store operations. Focused on continuous improvement and data-driven insights for operational excellence.

Posted 6/23/2026full-time🇳🇱 NetherlandsMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and oversee cases, requests, and incidents within a specific service business domain
Act as single point of contact for escalations from front office and internal stakeholders
Coordinate communication during major outages and critical incidents
Support and coordinate service setup during project rollouts
Organize and lead performance review meetings with stakeholders
Follow up on agreed SLA with internal stakeholders
Extract and analyze data, identify trends and translate them into improvement actions
Create, maintain and optimize knowledge articles and standard solutions

Requirements

What you’ll need

HBO working and thinking level
Minimum 5 years of experience in a Service Desk Backoffice role
Strong analytical skills (Excel, reporting, trend analysis)
Experienced in SLA management and incident coordination
Excellent command of English (written and spoken)
Structured, decisive and able to maintain overview under pressure
Strong stakeholder management and communication skills

Benefits

Comp & perks

A competitive salary based on a 38-hour working week
24 days of vacation and the option to purchase 5 additional days (based on a 38-hour week)
A fixed-term contract with the intention of offering you a permanent contract in the long term
Flexible working hours and the option to work from home up to 40% of the time
15% staff discount on your purchases at Action
A good pension scheme and travel allowance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysistrend analysisExcelreportingSLA managementincident coordination

Soft Skills

analytical skillsstakeholder managementcommunication skillsstructureddecisiveability to maintain overview under pressure

Certifications

HBO working and thinking level