Senior CX Designer, AI & Digital Experiences

Actian

Sr. CX Designer enhancing customer experiences across Actian's AI and digital product ecosystem.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Design and prototype AI-powered customer experience touchpoints, including agentic workflows, intelligent chatbots, and AI-assisted self-service interactions across the customer lifecycle
Identify opportunities to embed AI into key customer journey moments to reduce friction, improve discoverability, and increase customer self-sufficiency
Collaborate with marketing, sales, product, engineering and customer success teams to translate AI capabilities into intuitive, customer-centered experience concepts
Map and analyze the full customer journey across Actian’s digital ecosystem including web, community, support, onboarding, and self-service channels to identify gaps and prioritize high-impact improvements
Design connected, cohesive digital experiences that help customers more easily find what they need and derive value faster
Champion a consistent experience layer across Actian’s diverse product portfolio, ensuring customers have a unified sense of engagement regardless of which product they interact with
Design self-service and digital-first customer experiences that support Actian’s product-led growth motion, including trial activation, onboarding flows, and in-journey guidance
Partner with the CX strategy team to shape experience concepts for new product launches and emerging go-to-market approaches
Identify where customers get stuck or drop off in self-service flows and design interventions that improve conversion and retention
Develop high-quality CX design artifacts including journey maps, service blueprints, experience briefs, wireframes, conceptual prototypes, and storyboards that translate strategy into actionable direction for cross-functional teams
Plan and facilitate design thinking workshops with stakeholders from Product, Marketing, Customer Success, Sales, and IT to surface insights and co-create experience solutions
Translate customer research, behavioral data, and competitive benchmarks into prioritized, actionable experience improvements
Define clear success metrics for each CX initiative and track improvements against key experience indicators such as self-service resolution rates, time-to-value, customer satisfaction, and digital engagement
Build a track record of demonstrated CX impact connecting design decisions to measurable business and customer outcomes
Present findings, designs, and results clearly to senior leadership, making the business case for CX investments

Requirements

What you’ll need

5–7+ years in customer experience design, experience strategy, service design, or a closely related discipline within SaaS, enterprise software, or digital consulting
Demonstrated command of design thinking frameworks including journey mapping, service blueprinting, persona development, and Jobs-to-be-Done with evidence of real-world impact
Hands-on experience designing or conceptualizing AI-powered experiences, including chatbot or virtual assistant flows, agentic interactions, or AI-assisted self-service
Active, demonstrated use of AI tools in your day-to-day design and strategy work including AI platforms (e.g., Claude, ChatGPT, Gemini), AI-assisted design tools (e.g., Figma Make), and AI-integrated research, synthesis, or prototyping workflows; ability to speak concretely to how AI has changed how you work
Understanding of product-led growth principles and experience designing self-service or trial/freemium customer journeys
Strong visual communication and prototyping skills; ability to produce wireframes, mockups, storyboards, and flow diagrams that cross-functional teams can act on
Proven ability to connect design work to measurable outcomes and present impact clearly to executive stakeholders
Skilled facilitator; comfortable planning and running design thinking workshops with diverse, senior stakeholders**Excellent written and verbal communication skills with strong executive presence

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Actian Website LinkedIn All Job Openings 201 - 500 employees Founded 1980 ☁️ SaaS 🏢 Enterprise SaaS
Data Management
Enterprise Actian is a company that offers data management and analytics platforms, enabling businesses to make confident, data-driven decisions. Their products include a cloud-native SaaS solution and a comprehensive data platform with capabilities in data management, integration, quality, analytics, and app modernization. Actian's technology supports flexible deployment options across on-premises, cloud, and hybrid environments. Their database solutions include NoSQL, RDBMS, and other database management systems ideal for diverse applications. Actian collaborates with major cloud platforms like Google Cloud, AWS, and Microsoft Azure, providing solutions across various industries such as financial services, healthcare, and retail. The company aims to empower organizations by simplifying how data is connected, managed, and analyzed, offering reliable, scalable, and high-performance solutions. Senior CX Designer, AI & Digital Experiences Job not on LinkedIn 🔥 7 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Design and prototype AI-powered customer experience touchpoints, including agentic workflows, intelligent chatbots, and AI-assisted self-service interactions across the customer lifecycle
Identify opportunities to embed AI into key customer journey moments to reduce friction, improve discoverability, and increase customer self-sufficiency
Collaborate with marketing, sales, product, engineering and customer success teams to translate AI capabilities into intuitive, customer-centered experience concepts
Map and analyze the full customer journey across Actian’s digital ecosystem including web, community, support, onboarding, and self-service channels to identify gaps and prioritize high-impact improvements
Design connected, cohesive digital experiences that help customers more easily find what they need and derive value faster
Champion a consistent experience layer across Actian’s diverse product portfolio, ensuring customers have a unified sense of engagement regardless of which product they interact with
Design self-service and digital-first customer experiences that support Actian’s product-led growth motion, including trial activation, onboarding flows, and in-journey guidance
Partner with the CX strategy team to shape experience concepts for new product launches and emerging go-to-market approaches
Identify where customers get stuck or drop off in self-service flows and design interventions that improve conversion and retention
Develop high-quality CX design artifacts including journey maps, service blueprints, experience briefs, wireframes, conceptual prototypes, and storyboards that translate strategy into actionable direction for cross-functional teams
Plan and facilitate design thinking workshops with stakeholders from Product, Marketing, Customer Success, Sales, and IT to surface insights and co-create experience solutions
Translate customer research, behavioral data, and competitive benchmarks into prioritized, actionable experience improvements
Define clear success metrics for each CX initiative and track improvements against key experience indicators such as self-service resolution rates, time-to-value, customer satisfaction, and digital engagement
Build a track record of demonstrated CX impact connecting design decisions to measurable business and customer outcomes
Present findings, designs, and results clearly to senior leadership, making the business case for CX investments 🎯 Requirements
5–7+ years in customer experience design, experience strategy, service design, or a closely related discipline within SaaS, enterprise software, or digital consulting
Demonstrated command of design thinking frameworks including journey mapping, service blueprinting, persona development, and Jobs-to-be-Done with evidence of real-world impact
Hands-on experience designing or conceptualizing AI-powered experiences, including chatbot or virtual assistant flows, agentic interactions, or AI-assisted self-service
Active, demonstrated use of AI tools in your day-to-day design and strategy work including AI platforms (e.g., Claude, ChatGPT, Gemini), AI-assisted design tools (e.g., Figma Make), and AI-integrated research, synthesis, or prototyping workflows; ability to speak concretely to how AI has changed how you work
Understanding of product-led growth principles and experience designing self-service or trial/freemium customer journeys
Strong visual communication and prototyping skills; ability to produce wireframes, mockups, storyboards, and flow diagrams that cross-functional teams can act on
Proven ability to connect design work to measurable outcomes and present impact clearly to executive stakeholders
Skilled facilitator; comfortable planning and running design thinking workshops with diverse, senior stakeholders**Excellent written and verbal communication skills with strong executive presence Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Manager, Digital Experience Delivery – Personal Lines Insurance 🔥 10 hours ago AAA 5001 - 10000 🚗 Transport 👥 B2C Website LinkedIn All Job Openings Senior Manager in Digital Experience Delivery managing product innovation and team performance at CSAA Insurance Group. Focus on enhancing digital sales and services for personal lines insurance. 🇺🇸 United States – Remote 💵 $160.2k - $213.6k / year ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🦅 H1B Visa Sponsor Senior Digital Product Owner – Ecommerce 🔥 14 hours ago Humana 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Product Owner for Humana's ecommerce, focusing on website value maximization and team collaboration. Drive product vision, backlog management, and user experience enhancements. 🇺🇸 United States – Remote 💵 $94.9k - $130.5k / year ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🦅 H1B Visa Sponsor Senior Manager – E-Commerce Sales, Marketing 🔥 19 hours ago TeeTurtle 51 - 200 🛒 Retail 🛍️ eCommerce 👥 B2C Website LinkedIn All Job Openings Senior Manager of E-Commerce Sales & Marketing at TeeTurtle responsible for e-commerce execution and marketing strategies. Overseeing customer experience, sales performance, and integrated marketing campaigns in a remote-first environment. 🇺🇸 United States – Remote 💵 $90k - $110k / year ⏰ Full Time 🟠 Senior 🛍️ E-commerce E-Commerce Operations Assistant 🕒 Yesterday The Hello Team 1001 - 5000 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings E-Commerce Operations Assistant supporting daily operations of an online business by managing product listings and customer support. Involves collaboration across various e-commerce platforms. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce CRO, Digital Experience Manager 🕒 Yesterday L-com Global Connectivity 201 - 500 🔧 Hardware 📡 Telecommunications 🛍️ eCommerce Website LinkedIn All Job Openings CRO & Digital Experience Manager managing conversion optimization and digital experience for multiple eCommerce platforms at Infinite Electronics. Leading strategy and execution to improve online revenue growth for B2B brands. 🇺🇸 United States – Remote 💵 $114.3k - $131.4k / year 💰 Private Equity Round on 2006-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce View More Ecommerce specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer experience designexperience strategyservice designjourney mappingservice blueprintingpersona developmentJobs-to-be-DoneAI-powered experienceswireframesprototyping

Soft Skills

visual communicationfacilitationcollaborationpresentationproblem-solvingstrategic thinkingcustomer-centric mindsetexecutive presenceinsight generationdesign thinking