Actian

AI Productivity Customer Success Intern

Actian

internship

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $20 - $30 per hour

Job Level

Entry Level

About the role

  • Partner with Customer Experience, Customer Success, and Support stakeholders to evaluate current workflows, identify friction points, and uncover high-value opportunities for AI enablement
  • Analyze repeatable, manual tasks and recommend ways to improve efficiency, consistency, and quality through AI-assisted workflows
  • Design, test, and refine prompts, templates, and lightweight automations that support common CS use cases such as customer summaries, follow-up communications, account prep, and internal handoffs
  • Help document and operationalize best practices for AI usage, including prompt structure, workflow guidance, and practical team enablement
  • Lead a capstone project focused on AI Productivity & Scale for CX/CS, culminating in a final set of recommendations, prototypes, prompts, and reusable assets that help the team adopt AI more effectively

Requirements

  • Must be actively enrolled in a college degree program
  • Must be legally authorized to work in the United States
  • Strong interest in AI productivity, workflow design, and applying technology to improve how teams operate
  • Ability to identify patterns, simplify complex workflows, and translate ideas into practical, easy-to-use solutions
  • Strong written and verbal communication skills, with the ability to help others adopt new tools and ways of working
  • Pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Human-Computer Interaction, or a related field
  • Hands-on experience using modern AI tools such as ChatGPT, Gemini, Claude, and/or Claude Code for writing, research, analysis, prototyping, or workflow improvement
  • Familiarity with prompt engineering concepts, including how to structure prompts for clarity, consistency, and high-quality outputs.
Benefits
  • Intern Events— just because the internship is remote, doesn’t mean we don’t have time for fun! Regular intern events will be hosted throughout your 12-weeks with us!
  • Time with Executives— Interns all get a chance to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events
  • Workshops — Interns participate in workshops geared towards helping new professionals
  • Opportunity to travel – we will fly you out for onsite orientation at our Austin, Texas office location!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI productivityworkflow designprompt engineeringautomationdata analysisprototypingcustomer experiencecustomer successefficiency improvementquality assurance
Soft Skills
communicationproblem-solvingpattern recognitionworkflow simplificationteam enablementdocumentationcollaborationadaptabilitycritical thinkingcreativity