IT Support, User Helpdesk
Actemium
full-time
Posted on:
Location Type: Office
Location: Hamburg • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Installation and administration of the client environment, including on-site support
- User support for software and hardware issues
- Analysis and resolution of incidents in the Windows environment and documentation in the ticketing system
- Contributing to the ongoing development of our Windows client environment
- Setup and maintenance of our telecommunications environment
- Supporting compliance with IT security policies in day-to-day operations
Requirements
- Completed vocational training in IT, a degree in computer science, or an equivalent qualification
- Practical experience in IT support, ideally with Windows clients and common Office applications
- Enjoyment in working with people and a strong service orientation
- Independent, solution-oriented working style and the ability to work well in a team
- Ability to quickly familiarize yourself with technical issues and collaborate with specialist departments
- Fluent German and basic English skills, both spoken and written
- Valid Class B driving licence and willingness to undertake occasional on-site assignments
Benefits
- Employee share program
- Professional and personal development
- Physical and mental wellbeing support
- Access to employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows environmentIT supporttelecommunicationsOffice applicationsincident analysisticketing systemclient environment administrationsoftware troubleshootinghardware troubleshootingIT security compliance
Soft skills
service orientationteamworksolution-orientedindependent workingcommunicationinterpersonal skillsadaptabilitycollaborationproblem-solvingcustomer support
Certifications
vocational training in ITdegree in computer scienceClass B driving licence