IT Support, User Helpdesk
Actemium
full-time
Posted on:
Location Type: Office
Location: Hamburg • Germany
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About the role
- Installation and administration of the client environment, including on-site support
- User support for software and hardware issues
- Analysis and resolution of incidents in the Windows environment and documentation in the ticketing system
- Contributing to the ongoing development of our Windows client environment
- Setup and maintenance of our telecommunications environment
- Supporting compliance with IT security policies in day-to-day operations
Requirements
- Completed vocational training in IT, a degree in computer science, or an equivalent qualification
- Practical experience in IT support, ideally with Windows clients and common Office applications
- Enjoyment in working with people and a strong service orientation
- Independent, solution-oriented working style and the ability to work well in a team
- Ability to quickly familiarize yourself with technical issues and collaborate with specialist departments
- Fluent German and basic English skills, both spoken and written
- Valid Class B driving licence and willingness to undertake occasional on-site assignments
Benefits
- Employee share program
- Professional and personal development
- Physical and mental wellbeing support
- Access to employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows environmentIT supporttelecommunicationsOffice applicationsincident analysisticketing systemclient environment administrationsoftware troubleshootinghardware troubleshootingIT security compliance
Soft Skills
service orientationteamworksolution-orientedindependent workingcommunicationinterpersonal skillsadaptabilitycollaborationproblem-solvingcustomer support
Certifications
vocational training in ITdegree in computer scienceClass B driving licence