Account Operations Support Associate

ActBlue

Account Operations Support Associate providing support and assistance to campaigns using ActBlue for fundraising. Responsible for managing support requests and ensuring efficient operations across departments.

Posted 4/22/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Iowa, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $66,950 - $90,600 per yearWebsite

About the role

Key responsibilities & impact

Monitor and field Account Operations support requests for the thousands of campaigns and organizations using ActBlue’s tools.
Act as a resource within ActBlue to resolve Account Operations requests from across departments within the organization.
Process incoming tickets and related Account Operations workflows (e.g., wire transfer setups and positive pay exceptions) while exercising some independent judgment in scheduling and prioritizing work.
Escalate complex judgment calls to appropriate stakeholders within ActBlue as necessary.
Aid campaign and organization finance staff with the reconciliation of financial reports.
Support campaign and organization admins through the account setup process, all while keeping records organized.
Assist in the monitoring and development of automated systems and workflows.
May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.

Requirements

What you’ll need

Demonstrated organization skills and attention to detail
A collaborative spirit who also thrives working independently
Effective, friendly, and clear communication skills across multiple mediums
Demonstrated ability to build healthy, authentic, and trusting relationships with colleagues.
Comfort working with technology and learning new systems, with an eye toward creative problem-solving
Familiarity working with both repetitive tasks and fast-paced workflows (including wire setups and general ActBlue account settings, maintenance, and reconciliation)
Ability to effectively prioritize and structure your work day in a changing environment
Ability to work thoughtfully through ambiguity with a commitment toward meeting shared goals
History of taking ownership for your work and engaging in self-reflection when you make mistakes
Openness to take on new challenges and ask questions
Demonstrated commitment to diversity and inclusion in all dimensions of your work.

Benefits

Comp & perks

Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
Dependent and health care flexible spending account options
Employee Assistance Program (EAP) benefits for employees
Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account operationsfinancial reconciliationworkflow managementticket processingwire transfer setupspositive pay exceptionsautomated systems developmentdata organization

Soft Skills

organization skillsattention to detailcollaborationindependent workeffective communicationrelationship buildingproblem-solvingprioritizationadaptabilitycommitment to diversity and inclusion