Implementation Specialist

Actabl

Implementation Specialist managing complex SaaS deployments for key hotel clients. Configuration, client management, and strategic project oversight ensure high-quality solutions.

Posted 5/22/2026full-timeDenver • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $52,000 - $57,000 per yearWebsite

About the role

Key responsibilities & impact

The Implementation Specialist at Actabl plays a crucial role in the successful deployment of our solutions, ranging from assisting with initial configurations to independently managing complex implementations for key clients.
This individual will utilize customer requirements to configure Actabl applications, work closely with customers throughout the deployment lifecycle, and ensure a smooth transition through configuration, deployment, and hand-off activities.
Responsibilities expand to include advanced configuration, client relationship management, mentorship, development of best practices, and strategic oversight of multiple projects and team members, ultimately ensuring high-quality and timely solution delivery.
Configure and deploy systems: Perform comprehensive system setup and configuration based on client requirements and project specifications.
Execute accurate and efficient data loading from various sources into the system.
Design, develop, and implement custom reports to meet client analytical and operational needs.
Conduct detailed data mapping and transformation to ensure seamless integration and data integrity across systems for all implementation projects.
Support project management: Actively participate in customer calls and meetings alongside Project Managers to provide technical support and address client inquiries.
Communicate project status: Maintain robust and proactive communication with Project Managers and relevant stakeholders regarding project progress, milestones, and potential roadblocks.
Document configurations: Accurately and comprehensively document all custom configurations, system settings, and process flows within customer accounts.
Troubleshoot and research: Proactively identify and diagnose configuration problems, system malfunctions, and data discrepancies.
Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness.
Facilitate testing: Support and actively participate in business process testing (BPT) of the application to ensure functionality aligns with client requirements!
Ensure timely delivery: Proactively monitor project timelines and individual task progress to ensure all components of implementation projects are completed on schedule.
Manage implementation tasks: Coordinate and effectively prioritize multiple implementation tasks, balancing competing demands and deadlines.
Oversee quality assurance: Assist in overseeing the entire implementation process, working closely with internal teams and external customers to ensure adherence to quality standards.

Requirements

What you’ll need

2+ years knowledge of SaaS experience preferably in the hotel industry
Skilled in SaaS Platform configuration and customization
Customer Service, technical experience, or similar experience preferred
Ability to triage current work queue and prioritize accordingly
You are comfortable using modern AI tools to increase your productivity, including summarizing information, drafting and refining content, analyzing data patterns, and supporting decision-making in your day-to-day work.
Experience training Customers on how to use the software, and addressing their specific business needs preferred
Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical)
Ability to work with customer data to ensure smooth integration and reporting, possibly using tools like Excel, BI platforms, or analytics software
You apply strong critical thinking when working with AI-generated output.
You know how to check for accuracy, identify bias or gaps, and validate results before relying on them.

Benefits

Comp & perks

Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
Employer-paid life & AD&D, short-term disability & long-term disability
Discounted pet insurance plans through Wishbone
Employee Assistance Program (EAP) services available to employees & their dependents
On-site gym available for free use at Denver office
Competitive base salary with bonus structure
Healthcare spending accounts with employer contributions
401(k) plan with an employer match of up to 4%
Unlimited discretionary time off hours to be used when needed
10 observed US federal holidays throughout the year
Winter recess for all Actabl employees between December 24th-January 2nd
12 weeks of parental leave for both birthing & non-birthing parents

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS configurationdata mappingdata transformationcustom report developmentdata loadingtroubleshootingquality assurancebusiness process testingproject managementimplementation management

Soft Skills

customer servicerelationship managementmentorshipcommunicationcritical thinkingprioritizationproblem-solvingteam coordinationproactive monitoringdocumentation