Actabl

Customer Onboarding Specialist

Actabl

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $58,000 - $63,000 per year

About the role

  • Configure Actabl applications based on customer requirements
  • Manage multiple implementation projects simultaneously, adhering to timelines and deliverables
  • Ensure a smooth transition to Customer Success
  • Conduct customer training sessions (remote and/or on-site) to ensure user proficiency
  • Provide technical support and troubleshooting during the implementation phase
  • Communicate effectively with customers, setting clear expectations and providing regular updates
  • Identify and escalate potential risks or issues to management

Requirements

  • 2+ years knowledge of SaaS experience preferably in the hotel industry.
  • Skilled in SaaS Platform configuration and customization
  • Customer Service, technical experience, or similar experience preferred
  • Ability to triage current work queue and prioritize accordingly
  • Experience training Customers on how to use the software, and addressing their specific business needs preferred
  • Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical)
  • Ability to ensure implemented products align with company requirements and industry standards.
  • Proficiency in creating, updating, and distributing product documentation as needed to support implementation processes.
Benefits
  • Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
  • Employer-paid life & AD&D, short-term disability & long-term disability
  • Discounted pet insurance plans through Wishbone
  • Employee Assistance Program (EAP) services available to employees & their dependents
  • On-site gym available for free use at Denver office
  • Competitive base salary with bonus structure
  • Healthcare spending accounts with employer contributions
  • 401(k) plan with an employer match of up to 4%
  • Unlimited discretionary time off hours to be used when needed
  • 10 observed US federal holidays throughout the year
  • Winter recess for all Actabl employees between December 24th-January 2nd
  • 12 weeks of parental leave for both birthing & non-birthing parents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSplatform configurationcustomizationtechnical supporttroubleshootingproduct documentationimplementationcustomer training
Soft Skills
communicationproject managementcustomer serviceprioritizationrisk management