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ACS Pro

Customer Success Manager

ACS Pro

Customer Success Manager at ACS Pro ensuring personalized client experiences in a dynamic tech environment. Responsible for building long-term relationships and optimizing customer satisfaction.

Posted 5/19/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact
  • Understand customer profiles and ensure a complete, personalized experience.
  • Act on problem resolution and drive revenue expansion within your portfolio.
  • Build long-term relationships through excellent service with a focus on reducing churn.
  • Support commercial activities, events, and requests from other departments related to your client portfolio.
  • Master the solutions portfolio.

Requirements

What you’ll need
  • Bachelor’s degree in Technology (completed or in progress) or related field.
  • Technical knowledge of IT infrastructure.
  • Experience managing a client portfolio in the technology sector.
  • Proficiency with systems such as Microsoft 365 and CRM platforms.
  • Previous experience in roles such as Account Manager, Customer Success, Account Executive, equivalent positions, or technical roles in technology.
  • Continuous study of products, obtain the free ManageEngine certifications, and participate in offered trainings.
  • Proactive and analytical profile, combining consultative communication, process focus, and adaptability to dynamic scenarios to deliver on targets.

Benefits

Comp & perks
  • Compensation package to be agreed, plus uncapped commission.
  • Remote work with availability for travel, client visits, and event participation.
  • WellHub (Gympass).
  • Free access to ManageEngine training and certifications.
  • A work environment with strong learning opportunities, purpose, and autonomy.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT infrastructureclient portfolio managementconsultative communicationprocess focusadaptability
Soft Skills
problem resolutionrelationship buildingcustomer serviceproactivityanalytical thinking
Certifications
ManageEngine certifications