Customer Success Manager
Acryl Data
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Tech Stack
About the role
- Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
- Partner with customers to build adoption plans grounded in their specific goals and data maturity
- Help customers through initial setup, configuration questions, and common troubleshooting scenarios
- Translate adoption progress and business value into clear narratives for executive stakeholders
- Identify at-risk accounts early, understand the root cause, and get things back on track
- Collaborate with Product and Engineering to share customer feedback and influence the roadmap
- Build repeatable playbooks and resources that help the CS team scale
Requirements
- Real, hands-on experience using DataHub — you've worked with it day-to-day, understand how it's configured, and have helped others get value from it
- Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role
- Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)
- Comfortable communicating with both data practitioners and business stakeholders — you can adjust your message depending on the room
- Strong written and verbal communication skills — you write clearly, prepare thoroughly, and run meetings that end with decisions.
- Familiarity with data governance, data cataloging, or metadata management more broadly
- Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks — you don't need to be an expert, but you know what they do
- Background in a data-adjacent role (analytics, data operations, data product management) before moving into CS
- Previous startup or consulting experience
Benefits
- Competitive compensation
- Equity for everyone
- Remote Work
- Location flexibility
- Comprehensive health coverage
- Flexible savings accounts
- Support for every path to parenthood
- Time off that works for you
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
DataHubdata governancedata catalogingmetadata managementdbtAirflowSnowflakeDatabrickscustomer success managementaccount management
Soft Skills
communication skillswritten communicationverbal communicationcollaborationproblem-solvingstakeholder managementadaptabilitydecision-makingcustomer advocacynarrative building