Assistant Ops Manager, DOT
ACRT Services
full-time
Posted on:
Location Type: Office
Location: Rochester • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $89,000 per year
Job Level
Mid-LevelSenior
About the role
- Reports to the Operations Manager or Sr. Operations Manager and works to improve operations, sales, profit, and employee development to attain customer satisfaction
- Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
- Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
- Supervise and review the preparation of forecast numbers for each department and review performance variances with corrective action plans
- Conduct performance and wage reviews for department supervision
- Ensure timely production reports and accurate record information for control, planning, accounting and required customer reports
- Track staffing requirements and hire new talent as needed
- Ensure monthly operation reports listing any unusual events are distributed to appropriate personnel
- Handle or defer all customer complaints to the appropriate authorities and professionally represent the company to clients and their customers
- Provide general information about the meter services to customers, when applicable
- Other duties as assigned
- Begin the day at the local office to pick up company vehicle, equipment, and assignments for the day
Requirements
- High School Diploma or GED
- 2 years of management experience
- 3 years’ experience in locating
- Bachelor’s degree in operations management or business administration (nice to have)
- 5 years of experience in operations management (nice to have)
- At least 1 year of experience in budget development and oversight is a plus
- Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
- Highly trained in conflict management and business negotiation processes
- Knowledge of operations, safety process, programs, and procedures
- Excellent communication skills, comfortable interacting with management and customers
- Strong analytical and financial analysis skills
- Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
- Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to multi-task, and work independently and as a team
- Drug/alcohol testing is required per non-regulatory requirements and per Federal DOT regulations (for applicable meter work)
Benefits
- Group health plans including medical/prescription, dental, vision and a variety of other coverage options
- Company paid group life insurance, accidental death & dismemberment insurance, short- and long-term disability
- Flexible Spending Accounts or an option for a Health Saving Account with company match
- Company paid Employee Assistance Program (EAP) for all employees and eligible family members
- Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
- Roth or Traditional 401(k) Retirement plan with company match
- Paid Vacation (after 90 completed days of service for full-time employees)
- Paid Holidays
- Paid Wedding Day
- Veterans Day paid time off for our veterans
- Paid Sick Time (New York based positions ONLY)
- Company vehicle (for all driver-based positions)
- Gas card for company vehicle (if applicable)
- Company provided cell phone or mobile allowance (if applicable)
- Boot allowance from approved vendors
- Daily per diem for travel-based positions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementbudget developmentfinancial analysisforecastingconflict managementbusiness negotiationprocess improvementsstaffingcustomer service
Soft skills
delegationorganizational controlcommunicationanalytical skillscoachingtrainingmotivationindependenceteamwork
Certifications
High School DiplomaGED