Senior Project Manager, Digital and Client Experience
TIAA
Project Manager, Gas Operations
ACRT Services
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and maintain workforce, including staffing, training, planning, and overseeing operations and fiscal health
- Ensure the health and safety of the workforce and adhere to company safety procedures
- Maintain inventory of tools, equipment and supplies and ensure vehicles/tools/equipment are clean, safe and properly working
- Monitor productivity levels through staffing and financial requirements
- Develop employee-oriented company culture emphasizing quality, continuous improvement, retention, development and high performance
- Coach, mentor and develop staff, including overseeing new employee onboarding
- Follow fleet standards and vehicle operating policies and control maintenance and repair of vehicles
- Train personnel on safety and accident prevention programs
- Collaborate with management to formulate departmental goals, strategies, policies and implement approved changes
- Prepare department forecasts, monitor expenses, and maintain records and reports related to meter reading
- Complete quality control audits on field personnel monthly and make recommendations on employment actions
- Provide written communication on economy/efficiency, quality control performance, production/personnel scheduling, and client relationships
- Work with Human Resources to recruit, interview, select, hire, and employ an appropriate number of employees
- Refer consumer complaints to appropriate authorities and ensure timely resolution acceptable to clients
Requirements
- High School Degree/GED (minimum)
- 1 year of leadership experience in management or supervisory roles
- 3 years of experience in gas meter exchanges and pilot relights or similar natural gas operations experience
- Must be willing to travel up to 70% of the time managing multiple projects across the US
- Ability to become a proctor and evaluator for operator qualifications required to perform natural gas meter exchanges and relights
- Preferred: Bachelor’s Degree in a related field
- Preferred: 2 or more years of management experience
- Preferred: 3 years of experience in water, gas, and electric meter installation project management
- Ability to multi-task and work independently as well as a team
- Strong knowledge with Microsoft 360 (e.g., Outlook, Excel, Word, etc.)
- Ability to interact with unhappy or negative customers in a professional manner
- Physical requirements: remain stationary for long periods, repeat motions of wrists/hands/fingers, lift/move objects up to 50 lbs, stand/walk/reach/stoop/kneel/crouch
Benefits
- Company vehicle and equipment provided for field/office employees
- Continuing education and professional development opportunities
- Positive, active workplace culture
- Equal Employment/Affirmative Action employer and reasonable accommodation support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
natural gas operationsgas meter exchangespilot relightsproject managementquality control auditsemployee onboardingsafety traininginventory managementfiscal managementmulti-tasking
Soft skills
leadershipcoachingmentoringcommunicationproblem-solvingteamworkcustomer serviceorganizational skillscontinuous improvementemployee development
Certifications
High School Degree/GEDBachelor’s Degree (preferred)operator qualifications proctor and evaluator
