Assistant Operations Manager

ACRT Services

Assistant Operations Manager overseeing field operations for Bermex specializing in meter reading, coordinating teams and ensuring safety and productivity. Role includes training staff and facilitating communication with clients.

Posted 5/15/2026full-timeRochester • New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Supervise and assist the operations team: Coordinate work schedules for personnel
Oversee projects and supports technicians, line locators, and meter readers
Assist personnel in these areas when objective goals are not being met
Supervise and train employees, accordingly
Must be willing to travel (potentially overnight) when required
May require walking for long distances (occasionally up to 30 miles per day) in various weather conditions (rain, sleet, hair, snow, extreme heat or cold, etc.)
Exert physical force moving objects (routinely 10lbs. of force, up to an occasional 50lbs. of force.)
Act as the liaison between the field, corporate, and clients: Attend and conduct meetings to ensure the terms and conditions of the contract are being met
Capable of starting new contracts and assisting sales team as needed
Assist the Operations Manager, Director of Operations, and President as needed
Prepare documents, reports, analyses, and presentations, such as monitoring or producing time sheets, job costs, profitability, audits, productivity, and purchase information
Communicate with customers
Refer all customer complaints to the appropriate authorities
Understand customer guidelines and adhere to those guidelines
Facilitate client communication when needed
Other duties as assigned

Requirements

What you’ll need

Education: High School Diploma or GED
Experience: 2 years of field experience in meter reading, natural gas line locating, or leak surveying
Nice to haves: Bachelor's Degree in Business Management
Experience: 3 or more years of experience in meter reading, line locating, or leak surveying; 1 or more years of supervisory or management experience
Your Skills: Ability to multi-task, and work independently and as a team
Exceptional flexibility in daily routines, especially when assistance is needed for meter reading, line locating, or leak surveying
Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly
Strong knowledge of business acumen
Knowledge and experience with Microsoft Office (e.g., Microsoft Excel, Teams, Outlook, etc.)
Drug/alcohol testing is required

Benefits

Comp & perks

Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

meter readingnatural gas line locatingleak surveyingsupervisory experiencetime managementproblem solvingbusiness acumen

Soft Skills

multi-taskingindependent workteamworkflexibilitycommunicationcustomer interactionattention to detail

Certifications

High School DiplomaGED