ACRT Services

Assistant Operations Manager

ACRT Services

full-time

Posted on:

Location Type: Office

Location: Columbus • Ohio • United States

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Salary

💰 $80,000 - $105,000 per year

About the role

  • Supervise and assist the operations team: Coordinate work schedules for personnel
  • Oversee projects and supports technicians, line locators, and meter readers
  • Assist personnel in these areas when objective goals are not being met
  • Supervise and train employees, accordingly
  • Must be willing to travel (potentially overnight) when required
  • May require walking for long distances (occasionally up to 30 miles per day) in various weather conditions (rain, sleet, hair, snow, extreme heat or cold, etc.)
  • Exert physical force moving objects (routinely 10lbs. of force, up to an occasional 50lbs. of force.)
  • Act as the liaison between the field, corporate, and clients: Attend and conduct meetings to ensure the terms and conditions of the contract are being met
  • Capable of starting new contracts and assisting sales team as needed
  • Assist the Operations Manager, Director of Operations, and President as needed
  • Prepare documents, reports, analyses, and presentations, such as monitoring or producing time sheets, job costs, profitability, audits, productivity, and purchase information
  • Communicate with customers
  • Refer all customer complaints to the appropriate authorities
  • Understand customer guidelines and adhere to those guidelines
  • Facilitate client communication when needed
  • Other duties as assigned.

Requirements

  • Education: High School Diploma or GED
  • Experience: 2 years of field experience in meter reading, natural gas line locating, or leak surveying
  • Nice to haves: Bachelor’s Degree in Business Management
  • Experience: 3 or more years of experience in meter reading, line locating, or leak surveying; 1 or more years of supervisory or management experience
  • Ability to multi-task, and work independently and as a team
  • Exceptional flexibility in daily routines, especially when assistance is needed for meter reading, line locating, or leak surveying
  • Adequate time management skills to finish daily meter reads in a timely manner, figuring out an efficient way to read meters for that day
  • Excellent communication skills, comfortable interacting with management and customers
  • Ability to interact with unhappy or negative customers in a professional manner
  • Excellent attention to detail for problem solving and finding
  • Ability to walk long distances and prepare for weather conditions, accordingly
  • Strong knowledge of business acumen
  • Knowledge and experience with Microsoft Office (e.g., Microsoft Excel, Teams, Outlook, etc.)
Benefits
  • Group health plans including medical/prescription, dental, vision and a variety of other coverage options
  • Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
  • Flexible Spending Accounts or an option for a Health Saving Account with company match
  • Company paid Employee Assistance Program (EAP) for all employees and eligible family members
  • Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
  • Roth or Traditional 401(k) Retirement plan with company match
  • Paid Vacation
  • Paid Holidays
  • Paid Wedding Day
  • Veterans Day paid time off for our veterans
  • Paid Sick Time (New York based positions ONLY)
  • Company vehicle (for all driver-based positions)
  • Gas card for company vehicle (if applicable)
  • Company provided cell phone or mobile allowance (if applicable)
  • Boot allowance from approved vendors
  • Daily per diem for travel-based positions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
meter readingnatural gas line locatingleak surveyingsupervisory experiencetime managementproblem solvingreport preparationdata analysiscontract managementproject oversight
Soft Skills
communication skillsteamworkflexibilityindependenceattention to detailcustomer serviceinterpersonal skillsleadershipmulti-taskingprofessionalism
Certifications
High School DiplomaGEDBachelor’s Degree in Business Management