Acronis

Support Engineer

• Act as final escalation point for the most complex incidents related to Acronis products and services
• Troubleshoot and resolve advanced technical incidents across software, networking, and hardware environments for corporate customers and partners
• Build and maintain strong relationships with customers and partners
• Interact and collaborate with Engineering (Development, QA, Data Center Operations) and Business (Professional Services, Product Management) teams to efficiently resolve complex technical customer issues
• Train and mentor junior team members by sharing technical expertise and best communication practices
• Participate in developing documentation, knowledge base, and technical articles on Acronis products
• Maintain deep knowledge of Acronis operations and products and stay up to date on industry trends (Cloud, Storage, Virtualization, Business Applications)

Corporate Cloud Support Engineer