Acronis

MDR Analyst

Acronis

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • 🇸🇬 Singapore

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Job Level

Junior

About the role

  • Investigate incoming EDR/XDR incidents, focusing on accurate triage and severity assessment
  • Execute remediation actions such as workload isolation, following established playbooks
  • Document investigation steps and maintain complete case records
  • Collaborate with AI engineering to test and refine automated triage and response processes
  • Escalate complex incidents to senior analysts, providing relevant context and evidence
  • Support development and refinement of playbooks, automation rules, and incident correlation logic
  • Communicate clearly with customers via email and phone about incident status and recommendations
  • Stay informed about current security threats and attacker techniques
  • Work 5-day/8-hour schedule, with flexibility for morning or afternoon shifts and weekend coverage

Requirements

  • 1–3 years of experience in SOC, MDR, or IT security operations (internships or equivalent experience in SaaS support acceptable for junior level)
  • Strong understanding of EDR/XDR operations and security incident workflows
  • Strong understanding of common attacker's TTPs and MITRE ATT&CK framework in general
  • Fast at logs analysis in Kibana or manual reviews
  • Experience working with security tools (EDR, SIEM, SOAR) and interest in automation technologies
  • Ability to follow structured processes and accurately document findings
  • Strong communication skills and attention to details
  • Good English communication skills for effective customer interactions via email and phone
Benefits
  • Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users.
  • Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity.
  • We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
  • A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries.
  • Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
  • Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve.
  • Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team.
  • Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
EDRXDRincident triageseverity assessmentremediation actionslogs analysisKibanaSIEMSOARMITRE ATT&CK
Soft skills
communication skillsattention to detailcollaborationproblem-solvingflexibility