Customer Delivery Project Manager
acre security
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Lead Customer Delivery Projects – Own the successful end-to-end delivery of identity and access management solutions from planning through handover.
- Drive Customer Satisfaction – Own the successful end-to-end delivery of identity and access management solutions from planning through handover.
- Enable Scalable Growth – Establish consistent delivery practices that reduce risk, improve predictability, and support business growth.
- Manage end-end delivery – Plan, coordinate, and execute customer projects including configuration, testing, training, and system handover.
- Develop Project Plans – Define scope, milestones, timelines, and resource requirements while managing dependencies and risks.
- Coordinate with cross-functional teams – Align software, technical, sales, and presales teams to ensure smooth and timely delivery.
- Manage change and risk – Proactively handle scope changes, delivery risks, and issue resolution throughout the project lifecycle.
- Maintain Documentation – Prepare and manage project documentation, implementation plans, and customer handover materials.
Requirements
- Project delivery experience– Prior experience in project coordination, project management, or customer delivery roles within technology-driven environments.
- Technical aptitude – Exposure to SaaS products and/or technology-led solutions, with strong technical aptitude and interest in understanding product and service offerings.
- Customer-focused mindset– Experience supporting or managing customer relationships throughout the project lifecycle.
- Education & certifications – Degree in Business, computer science, or related field (or equivalent experience); formal project management certification (PMP, PRINCE2, or similar) desirable.
Benefits
- Be part of a disruptor – Help move security forward with a company that challenges the status quo and redefines industry standards.
- Learn from industry leaders – Work alongside experts and innovators driving real change in security technology.
- Drive meaningful impact – Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide.
- Advance your career – Access professional development opportunities, including training programs, mentorship, and industry events.
- Enjoy competitive rewards – We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program that reflects your contributions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementproject coordinationcustomer deliveryconfigurationtestingtrainingrisk managementdocumentation managementscope managementresource management
Soft Skills
customer satisfactioncross-functional collaborationchange managementproblem solvingcommunicationorganizational skillsproactive approachattention to detailteam alignmentcustomer-focused mindset
Certifications
PMPPRINCE2project management certification