Call Center Agent
ACR1.COM Commercial Roofing
full-time
Posted on:
Location Type: Office
Location: Muncie • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
SeniorLead
About the role
- Contact prospective Business to Business (B2B) customers to ascertain needs and opportunities, via telephone in our onsite call center.
- No Residential calling.
- During calls gather all relevant information, including size, age, and owner contact information for building/roof.
- Enter data into customer contact database for review and approval by sales staff.
- Maintain accurate and up to date information in database.
- Generate at least TWO actionable leads per week.
- Make minimum outbound call requirements per day.
Requirements
- Must be 18 years of age.
- High school diploma or GED preferred.
- Basic computer knowledge including the use of Outlook, Excel, and Word are helpful.
- Telephone skills, and minimum basic computer and typing skills.
- Some experience in a CALL CENTER or TELEMARKETING is preferred, but not required.
- Knowledge of Microsoft access is preferred, but not required.
- Must be able to pass Pre-Employment Drug Screen.
- Provide 2 forms of I-9 Citizenship approved identification.
Benefits
- Medical, HSA, Dental, Vision, Voluntary Life, Company Paid Life, AFLAC, 401K, and Paid Holidays.
- Daily, Weekly & Monthly prize incentives, based on job performance.
- Perfect Attendance Bonus - $100 awarded monthly upon qualification.
- ACR Discount Rate for childcare facility located next door, with availability.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrytelephone skillstyping skillsbasic computer knowledgeMicrosoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft Access
Soft skills
communicationorganizational skills
Certifications
high school diplomaGED