Director of Client Growth

Acquisition.com

Director of Client Growth leading retention strategies and client expansion for Acquisition.com's Advisory Practice. Building and managing the Client Growth function to improve lifetime value across clients.

Posted 4/20/2026full-timeRemote • Nevada • 🇺🇸 United StatesLead💰 $68,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Build and lead the Client Growth function, including team structure, hiring, coaching, and performance management for Client Growth Advisors
Define and own the client journey from onboarding through renewal and expansion, ensuring every transition has a clear next step and owner
Own Net Revenue Retention by driving renewals, expansions, and churn prevention across the client base
Design and operate a tiered service model that defines how clients are supported across human-led and system-driven workflows
Own HubSpot as the business owner, including workflow design, automation logic, and reporting on client health and revenue risk
Implement and enforce structured workflows, including use of system-generated insights and clear escalation paths for at-risk clients

Requirements

What you’ll need

7+ years in Client Success, Account Management, or similar roles, with 3+ years leading a team at Director level or equivalent
Experience managing and scaling a team of 5+ client-facing team members with clear ownership of performance and outcomes
Proven ownership of retention and expansion metrics such as NRR, GRR, or renewal rate in a revenue-carrying role
Experience building and operating systems inside a CRM such as HubSpot, including workflows, automation, and reporting
Track record of designing structured client journeys or lifecycle programs that improve retention and expansion
Strong operator with the ability to implement systems, drive adoption, and hold teams accountable to execution standards

Benefits

Comp & perks

Flexible Unlimited Paid Time Off and Company-wide Holidays
Employer sponsored Medical, Dental, & Vision plans
$1,950 annual Employer HSA contribution
FSA options including dependent care
Employee assistance program and mental health resources
Employer match program for 401(k), eligible for both Traditional and Roth accounts
$1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!
For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client journey designworkflow designautomation logicperformance managementretention metricsexpansion metricsreportingstructured workflowsclient lifecycle programschurn prevention

Soft Skills

leadershipcoachingteam managementaccountabilityoperational excellencecommunicationstrategic thinkingproblem-solvingcollaborationadaptability