Acquisition.com

Client Experience Specialist

Acquisition.com

full-time

Posted on:

Location Type: Remote

Location: Nevada • United States

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Salary

💰 $68,000 - $90,000 per year

About the role

  • Own daily client support across all channels, including queue management, prioritization, and SLA adherence
  • Respond to clients with clear, empathetic, and solutions-oriented communication while resolving issues end-to-end
  • Investigate and troubleshoot medium-complexity and high-priority issues, escalating appropriately when required
  • Maintain accurate, complete documentation and execute workflows in HubSpot to ensure operational consistency
  • Collaborate cross-functionally to resolve billing, product, and event-related inquiries
  • Support client communication and logistics tied to events, workshops, and program delivery
  • Identify recurring issues and communicate insights to improve systems and reduce future tickets
  • Execute low-risk failed payment outreach and document outcomes within defined processes

Requirements

  • 2+ years of experience in customer support, client experience, or service operations
  • Proven ability to manage high-volume or complex ticket queues with strong prioritization
  • Strong written and verbal communication skills with high attention to detail and tone
  • Experience with HubSpot Service Hub or similar CRM/ticketing tools
  • Highly organized with strong problem-solving skills and the ability to operate independently within defined guardrails
  • Comfortable working cross-functionally in a fast-paced environment
Benefits
  • Flexible Unlimited Paid Time Off and Company-wide Holidays
  • Employer sponsored Medical, Dental, & Vision plans
  • $1,950 annual Employer HSA contribution
  • FSA options including dependent care
  • Employee assistance program and mental health resources
  • Employer match program for 401(k), eligible for both Traditional and Roth accounts
  • $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!
  • For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportclient experienceservice operationsticket queue managementproblem-solvingdocumentationworkflow execution
Soft Skills
empathetic communicationsolutions-orientedattention to detailstrong prioritizationorganizational skillsindependent operationcross-functional collaboration