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About the role
Key responsibilities & impact- Drive customer retention and identify upsell opportunities
- Responsible for account plan strategies that result in performance and/or improved customer experience
- Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity
- Build relationships with strategic leadership level customer contacts
- Exceed quarterly renewal and net renewal goals
- Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team
- Coordinate with business users and procurement to ensure timely renewals
- Identify Process inefficiencies and provides recommended solutions
Requirements
What you’ll need- Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
- Experience with running a high volume of accounts
- 2-5 years working in an account management role providing tech solutions to large enterprises
- Ability to manage multiple systems and administration at once
- Has owned & exceeded a Quota
- Strong Forecasting and analytical skills
- Energetic, smart, dynamic, and strategic
- Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident
- Ability to work effectively within a dynamic, fast paced and ever changing environment
- Good communicator with the ability to articulate a strong value proposition
- Meticulous attention to detail and high level of accountability are imperative
- Self-starter who can set and manage priorities
- Strong teamwork, communication & cross-group collaboration skills
- Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
- Bachelor degree is required
Benefits
Comp & perks- competitive healthcare coverage
- wellness programs
- take it when you need it time off
- parental leave
- recognition programs
- variable compensation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer retentionupsellcross-sellforecastinganalytical skillsquota managementprocess improvementcustomer experience
Soft Skills
relationship buildingexecutive presenceinfluencecommunicationattention to detailaccountabilityself-starterteamworkcollaborationadaptability
Certifications
Bachelor degree