Acquia

Customer Success Manager

Acquia

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Team with Acquia Account Management to maintain strong relationships with customers and ownership of customers’ success with Acquia DAM (Widen) and other Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment
  • Create and drive product adoption and risk mitigation plans that map to value realization and success outcomes for customers
  • Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within Acquia
  • Update and maintain the CRM database with the most relevant account and relationship details
  • Engage in the day to day success management and risk mitigation of Acquia’s customers
  • Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance

Requirements

  • Experience working with a DAM (digital asset management) solution, Acquia DAM (Widen) exposure would be ideal
  • 2-3 years of professional experience (E.g. product adoption, change management, account management, customer success management or a DAM focused role for a technology company)
  • Shown proficiency in relationship building, customer retention, presentation skills, and ability to work independently to drive a virtual team to deliver customer success
  • Shown success in developing strategic relationships in large organizations leading to high retention rates, high NPS scores and expansion opportunities
  • Experience with creative or enterprise technology (e.g. Asana, Salesforce, Gainsight) preferred
Benefits
  • competitive healthcare coverage
  • wellness programs
  • take it when you need it time off
  • parental leave
  • recognition programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital asset managementproduct adoptionchange managementaccount managementcustomer success management
Soft Skills
relationship buildingcustomer retentionpresentation skillsindependent workcross-functional collaboration