Acoustic

Customer Success Manager

Acoustic

full-time

Posted on:

Location Type: Hybrid

Location: Pune • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

About the role

  • Onboarding Customers: guiding customers through the initial setup and usage of Acoustic Connect.
  • Customer Training: facilitating training sessions, either one-on-one or in groups.
  • Customer Support: triaging and prioritizing customer support tickets.
  • Relationship Management: facilitating strong relationships with customers.
  • Feedback Gathering: collecting and analyzing customer feedback for insights.

Requirements

  • 1-2 years of experience in customer success, account management, or a related customer-facing role.
  • Experience with SaaS, MarTech, or marketing automation platforms is a plus.
  • Knowledge of customer success platforms and support tools such as Salesforce, Planhat, Zendesk, or similar.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer onboardingcustomer trainingcustomer supportrelationship managementfeedback gathering