Acosta

Business Operations

• Recruiting Operations & Coordination
• Create, post, and manage job requisitions in the ATS and job boards to support hiring demand
• Maintain accuracy of requisition data, candidate stages, and documentation within systems
• Review applicant flow and support screening logistics, interview scheduling, and candidate communication
• Partner with recruiters to ensure consistent pipeline movement and timely hiring outcomes
• Generate and track offer letters, ensuring accuracy and alignment with internal processes
• Monitor hiring progress against key timelines (time-to-fill, time-to-start)
• Provide additional administrative and operational support as needed, including reporting, system updates, vendor coordination, process documentation, audit preparation, and other recruiting or onboarding-related responsibilities that support business needs
• Onboarding Execution & Support
• Coordinate the end-to-end onboarding process from offer acceptance to Day 1 readiness
• Initiate onboarding workflows and track completion of all required documentation and compliance steps
• Serve as a point of contact for new hires, providing timely support and clear communication
• Troubleshoot onboarding issues (system access, paperwork, background checks, etc.) and escalate as needed
• Ensure all new hires are fully prepared for their start date with a consistent, positive experience
• Training & Documentation
• Develop and maintain training guides, SOPs, and job aids for recruiting and onboarding processes
• Identify process gaps and continuously improve documentation to enhance efficiency and consistency
• Support training for recruiters, hiring managers, and internal stakeholders on onboarding workflows and tools
• Business Operations Partnership
• Partner with Business Operations to deliver a white-glove onboarding experience, ensuring alignment on start dates, readiness, and workforce planning needs
• Support cross-functional coordination to ensure seamless handoff from hiring to onboarding to operational readiness
• Assist in tracking onboarding metrics and identifying opportunities to improve speed, quality, and experience
• Success Measures
• Timely and accurate creation and management of requisitions
• Reduction in onboarding delays and time-to-start gaps
• High completion rates and compliance within onboarding workflows
• Strong new hire satisfaction and positive onboarding experience feedback
• Operational efficiency through improved processes and documentation

Talent Acquisition – Business Operations Coordinator

Compliance

• Conduct investigations involving discrimination, harassment, retaliation, and wage/hour claims; deliver clear findings and next steps.
• Draft position statements in response to Department of Labor (DOL) and Equal Employment Opportunity Commission (EEOC) charges
• Partner with legal counsel and internal stakeholders to support ongoing legal matters
• Drive compliance initiatives and process improvements to ensure alignment with employment regulations and company policies
• Serve as a subject matter expert providing guidance and training to HR on investigations

Senior Investigator, Employment Practice and Compliance

Project Manager

• Partner with sponsors and stakeholders to define project scope, objectives, deliverables, and success criteria.
• Develop integrated project plans (work breakdown structure, schedule, milestones, resource plan, communications plan) for small to medium initiatives.
• Facilitate project governance, including status reporting, decision tracking, and escalation of issues and risks.
• Coordinate and lead project meetings; document actions, owners, and due dates.
• Identify, secure, and coordinate project resources (employees and/or contractors) in partnership with functional leaders.
• Manage project dependencies and critical path; proactively address schedule or scope impacts.
• Monitor progress against plan; maintain RAID logs (risks, assumptions, issues, decisions) and mitigation plans.
• Manage change control, including scope changes and “scope creep,” and communicate impacts to stakeholders.
• Oversee cutover and post-implementation stabilization (hypercare) to ensure successful adoption and handoff.
• Drive quality throughout the project lifecycle, including deliverable reviews and acceptance.
• Conduct lessons learned and ensure proper project closeout and documentation.

Human Resources Project Manager

Sales

• Lead and manage a team of 10 District Sales Managers overseeing sales across a major retailer.
• Drive performance metrics, including revenue, sales volume, attachment rate, conversion rate, and customer satisfaction scores.
• Develop and implement regional sales strategies to surpass performance targets within the telecommunications sector.
• Analyze sales data, market trends, and in-store performance to identify areas of opportunity and improvement.
• Partner with store leadership and cross-functional internal teams to optimize execution, promotions, merchandising, and staffing.
• Provide ongoing training, coaching, and mentorship to District Managers to build bench strength and ensure executional excellence at the in-store level.
• Monitor compliance with operational standards, brand guidelines, and customer experience protocols.
• Serve as a subject matter expert and key decision-maker for strategic planning, forecasting, and field execution.

Regional Sales Director

Account Manager

• Develop and execute retailer‑specific growth plans aligned to strategic direction set by senior leadership and clients
• Serve as a trusted point of contact for regional client leadership, ensuring alignment, consistency, and strong business outcomes
• Lead the Business Planning process, partnering with Business Insights, Planning, and Channel teams to improve key performance metrics
• Provide strategic direction and analytical support to Customer Managers, enabling effective annual and quarterly business planning
• Build, manage, and optimize customer and wholesaler business plans that drive volume, distribution, and profitability
• Identify opportunities and risks by partnering with Region Broker Managers and cross‑functional stakeholders
• Deliver actionable analytics and insights to support category reviews, line reviews, new item presentations, and innovation launches
• Manage trade investment planning, including spend visibility, effectiveness measurement, and optimization
• Analyze promotional performance, base volume forecasts, and actual results to inform future strategies
• Develop customer‑level distribution, merchandising, and activation targets supported by data‑driven insights
• Leverage syndicated and internal data sources to inform both strategic and tactical trade plans
• Conduct ad‑hoc financial and performance analysis, including pre‑ and post‑event evaluations
• Participate in customer sales calls alongside the Customer Manager team, as appropriate
• Develop and present materials for CROSSVIEW Business Reviews, clearly communicating insights and recommendations
• Ensure all client plans are accurately built, maintained, and updated within CROSSVIEW and the client’s trade planning systems

Business Account Manager II

Account Executive

• Participate in recruiting and retaining of a portfolio of strong revenue-generating clients for Acosta Marketing Group.
• Serve as primary contact for coordination of strategic development, creative development, and mediaplans and tactical execution (may include merchandising and other retail objectives) for client’s brand(s).
• Serve assigned retailers with creative initiatives, execution elements and coordinate timelines and logistics of all proposed, pending and confirmed projects.
• Serve as the primary point of contact to selected AMG clients and the secondary contact (behind CSD) for certain clients.
• Facilitate and approve the communication, presentation and creation of promotional campaigns that meet client’s sales and marketing objectives.
• Support corporate platform initiatives.
• Interact with clients and retailers to activate profitable platform events.
• Serve as the marketing expert and integrate with sales team to help deliver sales volume number by leveraging ownable marketing platforms.

Account Director – Events

Manager

• Deliver volume and sales fundamentals—including merchandising, assortment, pricing, and shelving—while optimizing cost efficiency.
• Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ensure long-term success.
• Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies.
• Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations.
• Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution.
• Oversee trade marketing funds, coordinate direct shipments, and leverage data insights to support sales initiatives.
• Operate within established budgets, ensuring efficient and effective resource utilization.
• Maintain proactive communication with key principals and internal teams to ensure alignment and collaboration.
• Partner with Retail Sales Managers on major initiatives such as new product launches, promotional drives, and contests.
• Apply market and customer insights to involve marketing, technology, and administrative resources in achieving business goals.
• Provide timely updates on sales priorities to internal stakeholders and contribute to knowledge sharing across teams.
• Share insights and collaborate with peers to build organizational capability and drive collective success.
• Use internal systems and tools to support business planning and maintain proficiency in communication platforms.
• Offer feedback to leadership on opportunities to enhance operations and build organizational strength.
• Support the team by completing assigned projects that contribute to overall business success.

Customer Manager – Natural Channel

Recruitment

• Expanding candidate reach by posting job requirements across online platforms
• Using creative recruiting strategies to attract quality full-time and part-time candidates
• Conducting phone screens to assess candidate viability and alignment with open roles
• Actively attending career fairs, meeting with professional associations, engaging technical schools, universities, and outplacement groups
• Reviewing applicants to ensure they meet role qualifications and company standards
• Presenting job opportunities to candidates and negotiating competitive hourly wages
• Maintaining organized records through online systems and any required recruiter metrics
• Preparing personnel action forms for recruiting support team
• Entering and managing open requisitions within recruiting systems
• Mentoring peers and answering recruiter-related questions
• Using advanced Boolean search techniques to proactively source talent
• Planning and participating in recruiting events and hiring initiatives

Retail Recruiter

• Support full lifecycle project delivery across a portfolio of experiential and event programs.
• Translate client objectives into clear scopes, timelines, budgets, and resourcing plans.
• Ensure alignment between client expectations, internal capabilities, and financial parameters.
• Partner with internal stakeholders to execute creative and production concepts within approved scope and timeline.
• Serve as a primary point of contact for day-to-day project communication.
• Lead and document project meetings including kickoffs, status updates, financial reviews, and post-event recaps.
• Provide consistent, proactive updates on milestones, risks, and scope changes.
• Anticipate potential risks, scope changes, and operational challenges.
• Collaborate with internal teams and clients to identify solutions that protect timelines, budgets, and deliverables.
• Escalate issues appropriately with recommended mitigation strategies.
• Execute vendor processes using Oracle Fusion.
• Liaise with Legal, Procurement, Accounts Payable, and CST to ensure timely and accurate vendor payment.
• Support CST in project budget development, partnering with Production and Creative.
• Track spend-to-date and forecasts using standard Mosaic templates.
• Monitor project variances and provide insights and recommendations.
• Conduct quality checks throughout planning and execution phases.
• Lead post-event documentation, financial reconciliation, and client feedback collection.

Project Manager, Event Operations

• Achieve Sales Objectives: Deliver volume and sales fundamentals—including merchandising, assortment, pricing, and shelving—while optimizing cost efficiency.
• Strategic Account Planning: Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ensure long-term success.
• Client Relationship Management: Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies.
• Cost and Revenue Optimization: Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations.
• In-Store Execution: Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution.
• Trade Marketing Management: Oversee trade marketing funds, coordinate direct shipments, and leverage data insights to support sales initiatives.
• Budget Compliance: Operate within established budgets, ensuring efficient and effective resource utilization.
• Cross-Functional Communication: Maintain proactive communication with key principals and internal teams to ensure alignment and collaboration.
• Retail Collaboration: Partner with Retail Sales Managers on major initiatives such as new product launches, promotional drives, and contests.
• Market Intelligence: Apply market and customer insights to involve marketing, technology, and administrative resources in achieving business goals.
• Information Sharing: Provide timely updates on sales priorities to internal stakeholders and contribute to knowledge sharing across teams.
• Team Contribution: Share insights and collaborate with peers to build organizational capability and drive collective success.
• Technology Utilization: Use internal systems and tools to support business planning and maintain proficiency in communication platforms.
• Continuous Improvement: Offer feedback to leadership on opportunities to enhance operations and build organizational strength.
• Special Projects: Support the team by completing assigned projects that contribute to overall business success.

Customer Manager

• Achieve Sales Goals: Deliver principals’ volume, share, and sales fundamental goals at the lowest possible cost while maximizing company revenue through brokerage, commissions, bonuses, and contest earnings.
• Strategic Communication: Communicate principals’ priorities to Retail Sales Managers, Sales Technology Managers (IT), Marketing Managers, Business Managers, and the retail selling organization to ensure in-store presence and business objectives are met.
• Leadership and Reporting: Report directly to the General Manager or Team Leader, managing and participating in the development, design, and presentation of Acosta introduction to new principals.
• Relationship Building: Develop and maintain strong relationships with principals and customers, proactively communicating with key principals to foster collaboration and success.
• Team Collaboration: Coordinate ongoing communication between General Managers and key principals and collaborate with Retail Sales Managers on major retail initiatives such as new product introductions, selling drives, and contests.
• Market Insight: Coordinate principals’ market visits and key account calls, utilizing your knowledge of customer, market, and principal to successfully sell principals’ specific programs and initiatives.
• Strategic Utilization: Leverage insights from Senior Vice President, General Manager, Team Leaders, and Senior Business Managers to develop conceptual sales presentations that deliver principals’ objectives.
• Feedback and Improvement: Provide feedback on the effectiveness of principals’ strategies, selling programs, and initiatives to both the principal and the General Manager, and offer suggestions on how to build organizational capacity and improve our business.
• Information Management: Maintain current account distribution information, review market pricing reports for accuracy and competitive activity, and collect and report all competitive activity.
• Skill Development: Proactively manage your personal skill development plan and share customer/manufacturer information with team members to help build organizational capacity.
• Compliance and Financial Management: Ensure all client procedures and policies are followed, achieve client proprietary system expertise to manage promotional plans and fund balances, and monitor and take corrective action as necessary in financial management, such as deductions.
• Additional Duties: Perform other duties as assigned to support the overall success of the business.

Business Manager

Procurement

• Create category-centric selling stories
• Provide analytical support to answer business questions
• Understand the impact of category management-driven decisions on the small format business
• Manage multiple requests, projects, and reporting routines
• Take a proactive approach to thought leadership with the client

Category Manager, Small Format

• Achieve Sales Goals: Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
• Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success.
• Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
• Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers’ expenditures at the customer.
• In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
• Trade Marketing: Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
• Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.
• Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.
• Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
• Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
• Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
• Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
• Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
• Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
• Special Projects: Complete special projects as requested, contributing to the overall success of the team.

• Customer Forms – Contract generation via customer portals, Acosta Sprint, Acosta Relay and Excel.
• Client Financial Tools – Creating customer events and maintenance as required.
• Trade Reconciliation – Responding to claims alerts, maintaining fund balances within clients metrics.
• Order Alerts – Verifying accurate pricing and promotions on customer orders.
• Data Support – Submissions of price changes, item setup requests and customer facing information in customer portals.
• Additional Job Functions - To support the promotional planning and execution process.

Brand Ambassador

• Passion for sales, engaging with customers, and facilitating solutions based demonstrations
• Managing overall sales performance within storefronts by serving as the in-store guru and effectively creating an environment that will lead to a differentiating experience for customers
• Drive sales of SharkNinja products by showcasing proprietary technologies, product features and benefits, training retail salespeople, creating advocacy, and maintaining merchandising standards.
• Conduct consumer facing activities to meet sales goals, selling end to end with consumers including POS transaction processing
• Build and maintain strong working relationships with all internal and external partners, including Mosaic management, peers, clients and in-store personnel including high-level management
• Execute product training and demos for sales associates and retail partners to build advocacy and facilitate consumer engagement and sales
• Build SharkNinja brand presence through maintenance of merchandising and displays
• Provide competitive insights to Mosaic management as requested
• Complete all administrative tasks and on-going personal training in a timely manner
• Other duties as assigned

Talent Acquisition – Business Operations Coordinator

Senior Investigator, Employment Practice and Compliance

Human Resources Project Manager

Regional Sales Director

Business Account Manager II

Account Director – Events

Customer Manager – Natural Channel

Retail Recruiter

Project Manager, Event Operations

Customer Manager

Business Manager

Category Manager, Small Format

Customer Manager – Natural Channel

Business Manager

Part-Time Brand Ambassador